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Public service in Indonesia is known to be of poor quality. This applies also for services of regional government for residents of leased flats (Rusunawa) especially those who were from relocation programs. DKI Jakarta Provincial Government relocates citizens to live in leased flats in order to manage urban development to increase prosperity of DKI Jakarta citizens. This involved restructuring of government land illegally occupied by citizens where the citizens do not have the land certificates. These citizens are relocated to low-cost leased flats (Rusunawa) in Rawa Bebek. Citizens hurt by forced relocations even under threats need good service to be able to live in Rusunawa Rawa Bebek, this community must be able to adapt from living in the old horizontal place to the new vertical place. Of course, there are many problems faced by Flats Management Unit (UPRS) regarding the relocated low-income citizens. Other than that, the flats were new buildings that have not been occupied before. These problems arised from the residents, buildings, managers and the surroundings. Aims of the research are 1) to analyse the exis- ting conditions of services in Rusunawa Rawa Be- bek 2) to find supporting and impeding factors of services in Rusunawa Rawa Bebek. Analysis blade used are 14 elements of citizen satisfaction indicators to measure rusunawa residents' satisfactions: Service Procedures; Service Requirements; Clarity of the names and parts of the job; Officer discipline; Officer responsibility; Officer ability; Officer Responsiveness; Service fairness; Officer CourtesyKeywords: service quality, Rusunawa

Social assistance is one of the poverty reduction programs carried out by the South Tangerang City Government. Poverty is defined as a condition of the inability of income to meet basic needs so that it is not able to guarantee survival. South Tangerang City has received the spill over effect of various economic impacts. Persons with disabilities have a low level of welfare. The low welfare is partly because they have limited physical functions and often have negative emotional experiences due to their physical limitations. Limited physical functions make it difficult for persons with disabilities to access work because they are considered less productive. This has a negative impact on persons with disabilities such as losing their role, independence, status, and financial stability. The purpose of this study is to analyze the implementation of regional budget social assistance policies for disabilities in South Tangerang. And to find out the supporting factors and inhibiting factors. This research method uses a qualitative approach with descriptive methods. qualitative approach, using the Theory of Policy Implementation according to Edward III. The results of this study indicate that the implementation of the Regional Budget Social Assistance Policy for Disabilities in South Tangerang has not been going well, it is based on poor communication from the implementor to the community, in terms of both human and financial resources are still lacking. Likewise, the supporting facilities in implementing social assistance for disabilities. And most importantly.

In the preamble to the Constitution of the Republic of Indonesia, it is stated that one of the objectives of the establishment of the Government of the State of Indonesia is to educate the life of the nation. Educating the nation's life through the education of people's sovereignty is one of the demands of a state of law. Realizing people's sovereignty in the Indonesian constitutional system is implemented through the branches of state power regulated in the Constitution of the Republic of Indonesia. The House Of Representatives (DPR), the Regional Representative Board (DPD), and the President hold the sovereign power of the people respectively. The DPR has the power to make laws. As a branch of state power that has the power to form laws, the DPR must pay attention to the sovereignty of the people which is reflected in the participation of the community or the public in forming laws and regulations, under any conditions, including during the Covid-19 pandemic. The involvement of public participation in legislation is intended so that the legislative products formed by the DPR are in accordance with the principles of people's sovereignty, aspirations and legal needs of the people and carry out the constitutional mandate, namely to educate the life of the nation. The implementation of public participation is not only carried out in the formation of laws and regulations, but also to the supervision of laws, as part of public political education efforts. Thus, one of the objectives of the formation of laws and regulations is to maintain the sovereignty of the people by educating the nation's life, even during the Covid 19 pandemic. This study aims to describe the implementation and objectives of public participation in the formation of legislation in the future. Covid-19 pandemic.

Social assistance is one of the poverty reduction programs carried out by the South Tangerang City Government. Poverty is defined as a condition of the inability of income to meet basic needs so that it is not able to guarantee survival. South Tangerang City has received the spill over effect of various economic impacts. Persons with disabilities have a low level of welfare. The low welfare is partly because they have limited physical functions and often have negative emotional experiences due to their physical limitations. Limited physical functions make it difficult for persons with disabilities to access work because they are considered less productive. This has a negative impact on persons with disabilities such as losing their role, independence, status, and financial stability. The purpose of this study is to analyze the implementation of regional budget social assistance policies for disabilities in South Tangerang. And to find out the supporting factors and inhibiting factors. This research method uses a qualitative approach with descriptive methods. qualitative approach, using the Theory of Policy Implementation according to Edward III. The results of this study indicate that the implementation of the Regional Budget Social Assistance Policy for Disabilities in South Tangerang has not been going well, it is based on poor communication from the implementor to the community, in terms of both human and financial resources are still lacking. Likewise, the supporting facilities in implementing social assistance for disabilities. And most importantly.

Commission is a government agency specifically has a role to eradicating corruption. Not only that, the Commission also has a House of Detention (Rutan), specifically to confine the corrupt like the crease in Guntur and Rutan in Kuningan. Corruptor KPK detained at the detention center must be treated in accordance with applicable regulations based on legislation. Assuming that most of the criminals are public officials who have great financial strength and extensive network, so it is possible there will be a lobby and negotiations related to the services provided by the branch of the crease at the Commission on the prisoners. Of the phenomenon, the problem can be formulated that is how the quality of custody services in the crease KPK Branch. The purpose of the study was to determine the services to inmates at the crease KPK Branch. Methods The study was descriptive with approach qualitative, Knives analysis using the Theory of Public Service (New Public Service) of RB Denhart & JV Denhart, which expresses the principle of measuring the Quality of Service includes 8 elements, namely, Convinience, Reliability, Reliability Personal Attention, Fairness, Problem solving Approach, Citizen Influence and Security. This study resulted in several findings that detainees in service quality and Detention Branch KPK is still good and still very closed to the public. The conclusion of this study is a branch of the crease at the Commission has its own rules in serving prisoners who can not be intervened by anyone but themselves. It is certainly not in accordance with the principles of quality of service proposed by Denhart & Denhart.

The discussion in our study is about evaluating regional waste management policies and generation in South Tangerang City. In this policy, there are still many obstacles in the field, either performance or inadequate facilities. The achievement of policy objectives has not been optimal due to related parties to external factors, people who are less aware of waste management and the impact of waste hazards. This study aims to investigate the implementation of regional waste management and generation in South Tangerang City. The policy evaluation was analyzed from various aspects, namely: a) Effectiveness, policy evaluation is one of the important stages in the policy cycle. Policy evaluation is carried out after the public policy is implemented. This is to test the policies that have been made are successful or not. b) Efficiency, this is to show the best comparison between an activity and its results. This efficiency is a measure of success that is assessed in terms of human resources and costs to achieve the results of the policies implemented. c) Accuracy, to measure the extent to which a level of effectiveness satisfies a need, value, or opportunity to create a problem. d) Equity is a policy that is created and implemented which is oriented towards equity, meaning that it is a policy that is equitably distributed. e) Responsiveness, this criterion relates to how far a policy can satisfy the needs, preferences, or values of certain groups. This criterion is very important because the analysis can satisfy other criteria. f) Accuracy, this criterion is closely related to rationality and substantive. Because the accuracy of the policy is not related to an individual criterion but two or more together. The method used in this study is a descriptive method with a qualitative approach. Waste management has been regulated, but its implementation has not run optimally. Waste management efforts in South Tangerang City are not enough just to rely on the establishment of Waste Banks and the involvement of the community to participate in managing and also sorting out biodegradable and non-biodegradable waste. In addition, the downstream waste problem will not be solved if the upstream does not implement the existing regulations. The government must conduct socialization to the community to sort organic and inorganic waste from home, sort waste from the generation and source areas, Temporary Disposal Sites (TPS) and Final Disposal Sites (TPA).

The launch of the electronic residence card (e-KTP) program has caught the attention of various regional governments in Indonesia, including the South Tangerang City Government. However, after 2011 it was found that many people had not recorded their e-KTP in East Ciputat District, this condition raised questions about the number of residents who had not changed their residence cards. So it is necessary to know the quality of e-KTP services, which is also the purpose of the research. The approach in this study used a qualitative descriptive approach, and data collection used interview, observation, and documentation techniques. From the data on field findings and analysis of the dimensions of service quality, it can be said that the e-KTP service in East Ciputat District is in good quality. Dimensions of Responsiveness (responsiveness), Assurance (guarantee), and Empathy (attention) e-KTP services are implemented and get a good response. The Responsiveness dimension can be seen from employees who are informative and communicative in the e-KTP service process, the Assurance dimension is reflected in the responsibility of employees to ensure the comfort and security of data on e-KTP recipients, and the Empathy dimension is seen from the attention and politeness to the population and the use of good language in e-KTP service. In the Tangibility dimension, there are good facilities and infrastructure, but there is still a lack of information facilities and inadequate parking facilities. Furthermore, in the Reliability sector, there was a delay in receiving e-KTP, so that residents had to wait several days to get an e-KTP.

This research was conducted to analyze in depth how the quality of Jakarta digital library services in the Jakarta Provincial Library and Archives Service. The theory analysis is a theory of five dimensions of service quality consisting of :Tangible, Reliability, Responsiveness, Assurance, and Empathy. The method in this study useds a qualitative approach with descriptive methods Data collection techniques are done through observation, interviews and documentation. Data validity test uses Triangulation. The results showed that the quality of digital library services in the DKI Jakarta Provincial Library and Archives Service has not been fully said to be good. Collection of books in the Department of Library and Archives of the DKI Jakarta Provincial Government is incomplete, iJakarta applications sometimes experience errors/bugs, other than that the download time of books to be read is relatively long, can reach 5 minutes per book, Inadequate complaints channel for users / users who want to convey the problem,Handling of complaints is still very dependent on PT.Aksaramaya. This can hinder readers/visitors who need a quick complaint handling because the Library and Archives Service must first coordinate with PT.Aksaramaya and There is no audio book facility that should be available for persons with disabilities from the blind group.

One of the bad services in Indonesia is the building permit or IMB and other related permits. In general, the One Stop Integrated Service Investment Service serves various permits, such as: IMB, Advertising Permit, Disturbance Permit, Construction Service Business Permit, and Trade Permit. In reality, there are still various criticisms and complaints from the public regarding public services provided by the One Stop Integrated Licensing Service Agency, which of course will greatly affect the image of the government in the eyes of the community. People always want to get fast, easy and cheap service. The reality is that in Bogor Regency, building permit services are still a public complaint. The fact that is happening at this time, there are still weaknesses which in general, in this case in the form of government apparatus services that have not been effective. The analysis knife used is the service theory according to Denhardt and Denhardt. This research method uses a qualitative approach with descriptive methods. The results showed that the quality of the One Stop Building Permit (IMB) Integrated Service in Bogor Regency has been running quite well, starting from adequate facilities and infrastructure starting from the strategic location of the building and can be reached by public transportation, providing satisfactory services from employees, there is an online permit arrangement and a special room for breastfeeding mothers, as a whole, the infrastructure is sufficient for the convenience of the community, but there are still shortcomings especially in the time the permit processing process is too long

Waste management problems are common in big cities in Indonesia, including Jakarta. Various waste problems such as: a significant increase in the volume of waste from year to year, poor waste management, and a low culture of cleanliness in the society still shackles Jakarta nowadays. The policy was initiated in the form of the DKI Jakarta Provincial Regulation No. 3 of 2013 concerning Waste Management to alleviate various solid waste problems, including through the waste bank program and 3R (Reuse, Reduce, Recycle). This study aims at analyzing the implementation of these policies using Edward III theory in Subarsono (2012) which consists of Communication, Resources, Disposition, and Bureaucratic Structure. Qualitative approaches and descriptive methods were used in this research. The results of this study are, the implementation of solid waste management policies in DKI Jakarta Selatan has not been very good. It is due to the socialization of policies and programs carried out by the government only reached the Sub-district level, not yet at the Neighbourhood level; Lack of commitment from the government and the society in supporting the implementation of good waste management. From the bureaucratic structure and authority of the Environmental Agency, it can be stated that it was quite good and met the principles of good governance, less optimal use of budget, with a very large budget (Rp. 3.7 trillion), the problem of flooding and waste accumulation in the river had not been resolved.

Waste management problems are common in big cities in Indonesia, including Jakarta. Various waste problems such as: a significant increase in the volume of waste from year to year, poor waste management, and a low culture of cleanliness in the society still shackles Jakarta nowadays. The policy was initiated in the form of the DKI Jakarta Provincial Regulation No. 3 of 2013 concerning Waste Management to alleviate various solid waste problems, including through the waste bank program and 3R (Reuse, Reduce, Recycle). This study aims at analyzing the implementation of these policies using Edward III theory in Subarsono (2012) which consists of Communication, Resources, Disposition, and Bureaucratic Structure. Qualitative approaches and descriptive methods were used in this research. The results of this study are, the implementation of solid waste management policies in DKI Jakarta Selatan has not been very good. It is due to the socialization of policies and programs carried out by the government only reached the Sub-district level, not yet at the Neighbourhood level; Lack of commitment from the government and the society in supporting the implementation of good waste management. From the bureaucratic structure and authority of the Environmental Agency, it can be stated that it was quite good and met the principles of good governance, less optimal use of budget, with a very large budget (Rp. 3.7 trillion), the problem of flooding and waste accumulation in the river had not been resolved.

Kepemimpinan perempuan di berbagai daerah telah memberikan warna berbeda. Kepemimpinan politik perempuan yang feminism memberikan sebuah pendekatan empati. Pendekatan ini membedakan dengan pendekatan kepemimpinan maskulin. Kepemimpinan politik yang feminis dan kebijakan pembangunan yang pro pada perempuan dianggap lebih dapat menyelesaikan persoalan yang mendasar di dalam masyarakat seperti isu kesehatan perempuan dan anak, pemberdayaan ekonomi perempuan, pendidikan bagi perempuan, maupun isu-isu kekerasan terhadap perempuan, isu-isu pro perempuan. Hal ini disebabkan karena perempuan tidak hanya merawat dirinya tetapi juga lingkungan sosialnya. Tujuan Penelitian ini adalah untuk mengidentifikasi tipe kepemimpinan Tri Rismaharini dan menganalisis gaya kepemimpinan Tri Rismaharini sebagai model birokrasi efektif. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif, dengan teori komunikasi politik dan kepemimpinan untuk menginterpretasi analisis data. Hasil penelitian mengungkapkan bahwa prestasi Tri Rismaharini selama memimpin Surabaya karena tipe kepemimpinannya yang bureaucratic entrepreneur, demokratis, dan memiliki empati.

Background Issues, Indonesian people will often complain of poor public services, the weaknesses identified in the service delivery of government officials, among others: (1) lack of responsiveness, (2) less informative. (3). less affordable. (4). lack of coordination, the various units of service work related to one another is less coordination, (5) the bureaucracy, procedures tend to be complicated - a difficult and very long, (6) slow work, (7) lack of responsibility, (8) does not give a sense of security, (9) do not want to be blamed, and (10) are less sensitive, or even often considered less than human (JohanesBasuki, 13: 103). Problem Formulation: How SIMYANDU which is a form of Public Service Innovation applied in the Integrated Licensing Service Agency of South Tangerang City? And what are the Supporting and Inhibiting Factors in the implementation of Public Service Innovation in Integrated Licensing Service Agency (BP2T) South Tangerang City? Objective: to know the implementation SIMYANDU as a form of Public Service Innovation in South Tangerang City BP2T and identify factors supporting and inhibiting. Theory basis, used the theory of KhairulMuluk with 5 Typology of Public Service, namely a). Innovation of products / services, b). Innovation service processes, c). Innovation service methods, d). Innovation Policy, e). Innovation system. Research methods, descriptive methods with qualitative approach. Data collection techniques are interviews, observation and documentation. Mechanical withdrawal informant is purposive and Mechanical Engineering Accidental. Informants 10 people. Research is SIMYANDU apply groove licensing file by using a computerized system that is integrated in the service process are set according to SOP. Interaction with the public employee using two methods: 1). To-face interaction with the time of registration, site survey, and retrieval of files; 2). Through SIMYANDU people know where the file is being organize.

Large-scale Social Limitation (hereinafter referred to as PSBB) is one form of concern. The government and local governments are Pendemic throughout Indonesia and the world, namely Pandemic Corona Virus Disease (Covid-19). Bogor Regency, which is one of the buffer cities of the Republic of Indonesia, is an area that is quite vulnerable in spreading the Corona virus. Why? because many DKI Jakarta employees / laborers live in Bogor Regency, whose mobility is very high. With the birth of Regent Regulation No. 16 of 2020 concerning Implementation of Large- Scale Social Restrictions in Handling COVID-19 in order to conserve the use of Covid 19. The purpose of this study is to analyze the Implementation of Large Scale Social Limitation Policies in the Government of Bogor Regency. This research method uses Qualitative Methods with Literature Study research methods. (Huberman, Miles, 1994). The technique of inviting data is by searching Scientific Journals, Online Mass Media, Legislation and Books. The technique to determine Online Media by Pusposive, while for data analysis using Nvivo 12 Plus. Test the validity of the data by testing the data source. The results of the study show that the implementation of the Large-Scale Social Limitation Policy in the Bogor District Government has not yet proceeded, starting from the clash of authority between the Central Government and the Regional Government so that it cannot make improvements, and many more are in accordance with the provisions of Covid-19 and its distribution. Social assistance to the community.

Salah satu problem politik di Indonesia sejak zaman Orde Lama hingga saat ini adalah problem relasi birokrasi dengan politik. Relasinya berjalan tidak proporsional. Birokrasi tak pernah diposisikan sebagai "abdi Negara" atau "abdi masyarakat", tapi selalu menjadi "abdi penguasa" atau bahasa yang lebih halus menjadi "abdi kekuasaan". Reformasi birokrasi sempat digaungkan di awal reformasi, namun seperti halnya nasib reformasi birokrasi yang selalu hadir di awal-awal rezim baru politik berkuasa, selalu lenyap ditelan bumi. Masalah utamanya, reformasi birokrasi tidak diikuti oleh reformasi kelembagaan lainnya yang ada keterkaitannya dengan reformasi birokrasi, seperti reformasi system politik. Kalau reformasi birokrasi mau berjalan dengan baik, maka harus diikuti pula dengan reformasi system politik yang senafas dengan semangat reformasi birokrasi. Kalau tidak maka reformasi birokrasi hanya akan diwacanakan tapi tak akan pernah terwujud.