Examining the Impact of Leader–Member Exchange on Organizational Citizenship Behaviour in Healthcare Sector
In: İş ve İnsan Dergisi: Journal of Human and Work, Band 6, Heft 1, S. 81-92
ISSN: 2148-967X
This study aims to show whether health
professionals' perceptions regarding leader–member exchange dimensions have any
impact on their organizational citizenship behaviour and its dimensions. To
this end, surveys were distributed to health professionals (doctors, nurses,
other medical officials and administrative staff) working in a public and
private hospital located in Turkey's Ankara province through face-to-face
meetings and the data obtained from 423 health professionals were evaluated
with multiple linear regression analysis. The results indicated that the health
professionals had a medium level of leader-member exchange and high level of
organizational citizenship behaviour. The regression analysis results show that
the health professionals' perceptions regarding leader-member exchange had
positive impacts on organizational citizenship behaviour and its dimensions. The findings suggest that healthcare
organizations can enhance healthcare professionals' organizational citizenship
behaviours through high level of leader-member exchange.