Suchergebnisse

The social networks have become virtual spaces that facilitate interaction between individuals and allow the sharing of personal and professional information. Upon identifying this characteristic, companies to take advantage of it to attract customers, leaving traditional communication actions to develop digital strategies that would allow them to position their products and services, so that they could build closer ties with users In this context, the present research aims to analyze whether recommendations on social networks influence the purchase intention of generations Y (millennials) and Z (centennials). Two types of recommendations were considered: online reviews and those made by opinion leaders; it was also determined whether the electronic word of mouth (eWOM) effect influences purchase intention. A quantitative methodology with an explanatory scope was used to review a sample of 388 participants, who are between 25-39 years old (generation Y) and 15-24 years old (generation Z). The results showed that the purchase intention of millennials is influenced by eWOM, online reviews and opinion leaders; similarly the purchase intention of centennials is influenced by eWOM and opinion leaders, however, in the case of this group, online reviews have no impact.

Social commerce is the natural evolution of electronic commerce, in which some scientific studies have focused on analyzing the factors that impact consumers to make their purchases through the Internet. As such, the objective of this research is to determine the influence of the information posted on social media and the ease of use of social commerce technology, with the purpose of generating trust in the consumer's commercial operations as a precedent in their intention to purchase through the Internet. The proposed method is the administration of a questionnaire to 182 users of social commerce in the northeastern region of Mexico. The SmartPLS v4 software was used for inferential analysis. The main findings show that trust is essential in purchase intention. Likewise, the information quality is the main prerequisite for consumers to shop trusty social commerce.

Las compras en línea se han convertido en parte de la vida cotidiana. A pesar de que estas van en aumento, los estudios que analizan el tema de la recompra por internet son escasos. Este trabajo de investigación tiene el propósito de profundizar en los principales impulsores de la intención de recompra en línea. Como parte del proyecto se revisaron 40 artículos científicos y se identificaron sus principales hallazgos. Utilizando el software ATLAS.ti, se relacionaron las variables relevantes para que un consumidor desarrolle un comportamiento de intención de recompra en línea: la relación existente entre el compromiso del cliente y la lealtad de marca; el eWOM (electronic world of mouth, por sus siglas en inglés), que permite a los consumidores dar opiniones que repercuten sobre sus comportamientos hacia una marca; y el modelo e-servicescape, cuya eficacia para predecir y explicar las intenciones del consumidor en línea ha sido demostrada en diversos estudios. En los resultados obtenidos se muestran las implicaciones relevantes que conllevan promover la intención de recompra.

This paper presents the results of research in the southern conurbation of Tamaulipas analyzing the types of internet browsing of some young Mexican students between the age of 15 and 29, to characterize the most significant variables in each type of navigation (such as sociodemographic and access), and contrast, in each one, digital skills, self-perceptions and experiences of using technology that describe each profile. The methodology used is quantitative, using a principal component analysis (PCA) that identified five types of navigation. Subsequently, a regression analysis was applied to present the variables that characterize each type of user. In the results, five types of navigation were identified: information search, collaborative, entertainment, communicative-playful and socializing, where the condition of access continues to be a crucial aspect. Although no differences were identified based on the age, educational level, or occupation of the young people, a strong gender component prevails. This work invites reflection on the importance of exploring and recognizing that not all young people navigate in the same way, and not with the same intensity or skills to face the new capacities that society demands to be functional and competitive in digital environments.

The objective of this study was to examine the factors influencing user satisfaction with digital payment methods in emerging contexts. Data were collected through 258 surveys conducted with Mexican users and were analyzed using multiple linear regression. The results indicate that security and privacy, customer service, convenient payment, and information quality are factors that determine user satisfaction with online payment methods. This research contributes to the analysis of user experiences of online payment services for the acquisition of products and services over the internet.