Suchergebnisse

This book examines the massive changes currently taking place in the business world and commonly known under the label "digitalization." In addition, it describes the significant impacts of technological innovations on processes, products, services and business models. The digital transformation resulting from these developments leads to disruption for many enterprises and industries. While for many years, IT departments mainly concentrated on fulfilling the requirements of business departments effectively and efficiently by means of high-quality IT services and operations, today's IT departments are increasingly expected to actively co-design and co-create the enterprise. This book describes how information technology enables innovation for businesses, and how IT departments can proactively and in a timely manner collaborate with the business departments of their corporation to leverage these innovations. It also delineates the implications of digitalization for the structures, processes and people in today's IT departments. IT leaders and managers who are responsible for corporate IT, as well as practice-oriented researchers, will find valuable inspirations and guidance in this book, the central mission of which is to encourage and enable a more proactive role for IT in the digital transformation processes

Dieses Buch thematisiert den drastischen Wandel, den die Geschäftswelt derzeit unter dem Stichwort Digitalisierung erlebt. Technologische Innovationen üben einen signifikanten Einfluss auf Prozesse, Produkte, Dienstleistungen und Geschäftsmodelle aus. Die resultierende Digitale Transformation hat disruptive Konsequenzen für viele Unternehmen und Branchen. Bislang haben sich viele IT-Organisationen darauf konzentriert, die Anforderungen der Fachbereiche möglichst effektiv und effizient in qualitativ hochwertige IT-Services zu übersetzen und diese zu betreiben. Nun sind sie in zunehmenden Masse gefordert, das Gesamtunternehmen aktiv mitzugestalten. Informationstechnologie realisiert Innovationen für das Business, und die IT-Organisation muss proaktiv und frühzeitig mit den Fachbereichen kooperieren, um solche Innovationen auf den Weg zu bringen. Dieses Buch zeigt, welche Implikationen die Digitalisierung für heutige IT-Organisationen mit ihren Strukturen, Prozessen und Menschen hat. Damit wendet es sich an IT-Führungskräfte, Manager, in deren Verantwortungsbereich die IT liegt, sowie praktisch interessierte Akademiker. Das Buch hilft, auf die Digitale Transformation nicht nur zu reagieren, sondern eine proaktive Rolle einzunehmen.(Verlagstext)

Purpose
The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated.


Design/methodology/approach
The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey.


Findings
The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users' satisfaction of the ECMS.


Practical implications
For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users' satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments.


Originality/value
The study's results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

PurposeThe overall purpose of this study is to inform practitioners about the levers for improving their employee portals.Design/methodology/approachThe authors introduce a theoretical model that is based on the DeLone and McLean IS success model, which considers the specific requirements of employee portals. They tested the associations between their model's success dimensions by using more than 4,400 employees' responses, which were collected in 12 companies across different industries. They applied structural equation modeling to carry out the causal analysis. In addition, within a performance‐based analysis, they further investigated the success dimensions' improvement potentials.FindingsThe results of the causal analysis indicate that besides the factors contributing to the success of information systems (IS) in general, other success dimensions – like the quality of the collaboration and process support – have to be considered when aiming for a successful employee portal. The performance‐based analysis emphasizes the significance of collaboration quality to improve an employee portal and indentifies the respective fields of action.Research limitations/implicationsThis paper's contribution to theory is the empirical validation of a model for investigating employee portal success. The performance‐based analysis further elaborates on the causal analysi's findings. The results advance theoretical development in the area of employee portals and serve as a basis for future research in this field.Practical implicationsThis model offers a means for organizations to evaluate and predict the success of employee portals. The study's findings make it possible for practitioners to understand the levers with which to improve their employee portals and to prioritize their investments accordingly.Originality/valueThis study is among the first, which empirically validates a comprehensive success model for employee portals and highlights its practical usefulness by means of a performance‐based analysis.