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1. Introduction -- Part 1: Reframing Overtourism -- 2. Overtourism: Definitions, Enablers, Impacts and Managerial Challenges -- 3. Overtourism in Rural Areas -- 4. Between Overtourism and Under-tourism: Impacts, Implications, and Probable Solutions. - 5. The Construction of 'Overtourism': The Case of UK Media Coverage of Barcelona's 2017 Tourism Protests and their Aftermath -- 6. Tourist Tracking Techniques as a Tool to Understand and Manage Tourism Flows -- 7. Case Study 1: Overtourism in Valletta: Reality or Myth -- PART II: Stakeholders and their Initiatives to Tackle Overtourism and Related Perverse Impacts -- 8. Tackling Overtourism and Related Perverse Impacts Using DMO Website as a Tool of Social Innovation -- 9. Overtourism: How the International Organisations Are Seeing It? -- 10. Overtourism at Heritage and Cultural Sites -- 11. Overtourism: Creative Solutions by Creative Residents -- 12. Case Study 2: Broadly Engaging with Interaction Between Visitors and Locals: Towards Understanding Tourismphobia and Anti-tourism Movements -- 13. Case Study 3: "Overtourism" on Scotland's North Coast 500? Issues and Potential Solutions -- 14. Case study 4: Overtourism: The Case of the Palace of Versailles -- 15. Case Study 5: A Paradox of the UNESCO "World Heritage" Label? The Case of the Way of St James of Compostela in France -- Part III: Overtourism and Tourism Education -- 16. ABC of Overtourism Education -- 17. PRME: The Way Forward to Deal with Overtourism and Related Perverse Impacts -- 18. Education as a Strategy to Tackle Over Tourism for Overtourism and Inclusive Sustainability in the 21st Century -- 19. Education as a Way to Tackle Overtourism: The Application of the Principles of Responsible Management Education (PRME) -- 20. Case Study 6: Mainstreaming Overtourism Education for Sustainable Behavioral Change in Kenya's Tourism Industry Context -- 21. Case Study 7: Principles of Responsible Management Education as a Tool to Tackle Overtourism: Potentials and Limitations for the University of Catania -- 22. Conclusion. .

Chapter 1: Introduction. Luxury yachting: a growing but largely unknown industry -- Part 1 -- Chapter 2. Luxury Yachting in the Global Context of COVID-19 -- Chapter 3. Understanding the Luxury Charter Yacht Value Proposition: Co-Creating Customer Experiences -- Chapter 4. Luxury Yachting versus Luxury Cruising: Differences, Similarities and Customer Choices -- Part 2 -- Chapter 5. On Board a Luxury Vessel: Demystifying the Daily Operations -- Chapter 6. Sustainability and Luxury Yachting: The Evolution of a New Sustainable Era -- Chapter 7. Innovative Galley Management for Sustainability in Luxury Yachting -- Chapter 8. Riding the Waves of High Sea and Life: a Crew Member's Reflection on Yachting -- Part 3 -- Chapter 9. Geo-marine Tourism Development for Luxury Yacht Tourist Markets: Indonesia's Post-COVID Recovery Strategy -- Chapter 10. Emerging Yachting Tourism and Luxury Policy Mobility: Singapore and the Southeast Asian Extension -- Chapter 11. Re-imaging Malta: The Potential of Sailing and Yacht Events as a Tourism Niche.A Case Study of the Rolex Middle Sea Race RMSR -- Part 4 -- Chapter 12. Conclusion. Luxury Yachting. New Insights and Further Questions.

PurposeRecent substantial developments of consumer-to-consumer social commerce platforms (C2C-SCPs) emboldened consumers/users to be involved as sellers. Considering C2C social networks that privilege local reach, this paper aim to explore how the practice-based view informs non-professional sellers' involvement.Design/methodology/approachUnderpinned by data from 29 semi-structured interviews with non-professional sellers on Kaskus, one of the largest local Indonesian C2C-SCPs, the study reveals the emergence of a novel structural practice that we call casual selling.FindingsThe findings show that casual selling allows non-professional sellers' involvement in C2C-SCPs through three broad categories of practices: priming oneself, producing commercial operations and valuing others. Within these three categories, non-professional sellers are found to generate both personal and collective involvement along nine situated market practices.Research limitations/implicationsThis paper adds to previous research by introducing the practice-based view to social commerce literature. In doing so, it deals with the under-investigated seller's perspective and activities that prevail in C2C-SCPs.Originality/valueIn C2C-SCPs, casual selling constitutes a distinct mode of involvement in social commerce in which established professional selling standards are suspended. As a structural practice, it entices non-professional sellers to consider a wider variety of situations in which they are in dialogue with other individuals (buyers and sellers) to shape s-commerce potential. In doing so, C2C-SCP users draw on a dynamic intertwining between digital technology and the socio-cultural environment surrounding s-commerce.

PurposeOn the basis of the approach-avoidance motivation theory, this study aims to examine the role of information confusion in influencing consumer switching intention among social commerce platforms, with the mediating effect of emotional exhaustion and the moderating role of social overload.Design/methodology/approachThis study applied a multi-method quantitative approach including a survey and two experiments. Data were obtained from consumers on popular social commerce platforms in China. The survey's sample size was 327 respondents, whereas a total of 1,621 consumers participated in the two experiments.FindingsFindings from the survey reveal that information confusion affects switching intention directly and indirectly via emotional exhaustion. Moreover, social overload moderates the emotional exhaustion–switching intention relationship and the indirect impact of information confusion on switching intention. Results of the two experiments further confirm the relationships found in the survey.Originality/valueThis study develops and validates a mediation and moderation model which expectedly serves as a framework to better explain consumer switching intention on social commerce platforms. The study also offers fresh insights into consumer switching intention in the unique context of social commerce in an emerging market (i.e. China), which has been largely ignored in the prior literature.

AbstractWhile insight into consumer brand engagement, experience, and identification is rapidly developing, little remains known regarding the association of these, and related, concepts, as therefore explored in this article. Drawing on social identity theory and service‐dominant‐logic, this study develops and tests a model that explores the effect of customers' brand credibility, ‐value congruence, and ‐experience on their brand identification, and its subsequent effect on their brand advocacy, ‐attachment, and ‐loyalty. We also examine the potentially moderating role of consumers' engagement in affecting these relationships. To explore these issues, we collected tourist‐based survey data. To analyze the data, we used confirmatory factor analysis, followed by structural equation modeling. The findings reveal that brand value congruence, credibility, and experience exercise significant positive effects on customers' brand identification, which, in turn, impact their brand advocacy, attachment, and loyalty. Further, brand engagement is shown to moderate the association of these factors. We conclude by outlining key theoretical/practical implications that arise from this research.

PurposeThe study aims to look at deep eWOM providing behaviour in m-commerce and attempts to explore its antecedents. Personalisation is proposed as an indirect antecedent of deep eWOM providing behaviour mediated by hedonic and utilitarian value perceptions and personal identification.Design/methodology/approachBased on social-exchange theory, the conceptual model links the study antecedents to deep eWOM providing behaviour. The conceptual model was validated through a multi-country study. A large sample of m-commerce users in the UK (n = 505), India (n = 422) and Vietnam (n = 618) were contacted to collect the data. Data were analysed through structural equations modelling procedure with invariance analysis conducted to ensure that the results from the three samples could be compared. The authors also conducted post-hoc analysis to explore the mediation paths between variables.FindingsThe study finds support to the conceptual model across the samples from the three countries. Personalisation is found to increase value perceptions – both utilitarian and hedonic – and personal identification which leads to "deep" eWOM providing behaviour across all the three countries. The serial mediation also provides comparable results across the three countries.Originality/valueThe study contributes to the understanding of deep eWOM providing behaviour – a construct with high practical relevance which has however not been explored sufficiently in current literature. The study also contributes to the literature that analyses the consequences of personalisation in m-commerce.

Whistleblowers have significantly shaped the state of contemporary society; in this context, this research sheds light on a persistently neglected research area: what are the key determinants of whistleblowing within government agencies? Taking a unique methodological approach, we combine evidence from two pieces of fieldwork, conducted using both primary and secondary data from the US and Indonesia. In Study 1, we use a large-scale survey conducted by the US Merit Systems Protection Board (MSPB). Additional tests are conducted in Study 1, making comparisons between those who have and those who do not have whistleblowing experience. In Study 2, we replicate the survey conducted by the MSPB, using empirical data collected in Indonesia. We find a mixture of corroboration of previous results and unexpected findings between the two samples (US and Indonesia). The most relevant result is that perceived organizational protection has a significant positive effect on whistleblowing intention in the US sample, but a similar result was not found in the Indonesian sample. We argue that this difference is potentially due to the weakness of whistleblowing protection in Indonesia, which opens avenues for further understanding the role of societal cultures in protecting whistleblowers around the globe.

Whistleblowers have significantly shaped the state of contemporary society; in this context, this research sheds light on a persistently neglected research area: what are the key determinants of whistleblowing within government agencies? Taking a unique methodological approach, we combine evidence from two pieces of fieldwork, conducted using both primary and secondary data from the US and Indonesia. In Study 1, we use a large-scale survey conducted by the US Merit Systems Protection Board (MSPB). Additional tests are conducted in Study 1, making comparisons between those who have and those who do not have whistleblowing experience. In Study 2, we replicate the survey conducted by the MSPB, using empirical data collected in Indonesia. We find a mixture of corroboration of previous results and unexpected findings between the two samples (US and Indonesia). The most relevant result is that perceived organizational protection has a significant positive effect on whistleblowing intention in the US sample, but a similar result was not found in the Indonesian sample. We argue that this difference is potentially due to the weakness of whistleblowing protection in Indonesia, which opens avenues for further understanding the role of societal cultures in protecting whistleblowers around the globe.