Suchergebnisse

This investigation of small and medium sized enterprises is based on receiving and evaluating 185 questionnaires reflecting the situation in 2010. Data from questionnaires were evaluated in three different ways: 1) as average values of the whole group. 2) Later, they were sorted according to the number of employees (1-9; 10-24; 25-49; 50-249) and 3) according to six different specialisations. The planning activity is most developed in enterprises with 50-249 employees, where on average 2.6 different plans are used, however, in the category with 10-24 employees only 1.6 plans are made. The same tendency concerns process maps, which are constructed first of all in enterprises with 50-249 employees (67.2 %),whereas, in the category of 10-24 employees this is only 21.7 %. A part of this investigation was focused on four main processes: Marketing, Human relations, Production and Finance. The best evaluation was in respect of Finance, followed by Production, Human relations and Marketing. Detailed analysis was carried out for the process connected with Production. Besides this, the analysis also concerned outsourcing [most outsourced activities were accountancy (24.9 %), maintenance (23.2 %) and transport (26.5 %). As the most competitive advantage there was mentioned assortment (37.8 %), flexibility (21.6 %) and quality of work (35.7 %). The enterprises are worried the most about client's insolvency (39.5 %) and policy of the government (20.5 %).

The article deals with analysis of services of the City transport enterprise which offers the same transport services to all citizens, but uses different price politics for five different categories of customers. If the customer buys some of offered time tickets instead of individual tickets, there is a saving of price till to 50% for all paying age categories. The level of services is appreciated both for the ticket prices and keeping the bus time table schedule. For evaluating the reality of time table schedule, the method of statistical quality control by means of 6σ was used.