Aufsatz(elektronisch)#12020
Service process management: A case study of airline companies
In: Naučne publikacije Državnog univerziteta u Novom Pazaru: Scientific publications of the State University of Novi Pazar. Serija B, Društvene & humanističke nauke = *Series B*Social sciences and humanities, Band 3, Heft 2, S. 140-151
ISSN: 2620-0074