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PurposeThe purpose of this paper is to report on the development and testing of involvement and attachment constructs, which are then used to investigate the effects of involvement and attachment on perceptions of satisfaction with services delivered to residents by a local government body.Design/methodology/approachData collected by means of a questionnaire‐based survey of residents' satisfaction with local government services were used to test involvement and attachment constructs for validity and reliability. The relationship between these two constructs and satisfaction was then evaluated.FindingsThe findings in this paper indicated that the levels of involvement and attachment felt by residents did have both a direct and a combinatorial effect on perceptions of satisfaction with local government services. The larger attachment influence was positively associated with satisfaction, while involvement showed a weak negative association with satisfaction. A significant interaction effect also existed.Research limitations/implicationsThe paper shows that, on average, residents with greater levels of attachment were more satisfied with local government service provision but those with more involvement were less satisfied.Practical implicationsThe paper shows that, when they aim to improve perceptions of satisfaction with their service delivery, local government service providers need to address involvement and attachment effects.Originality/valueThe paper has developed valid and reliable constructs that can be used to measure the effect of residents' levels of community involvement and attachment on their satisfaction with local government service provision. It has also identified an unexpected negative association between involvement and satisfaction. The newly developed constructs provide psychometrically sound measures for use in local government research.

Examines influential factors such as the demographic, political, economic and technological changes, which will affect the nature, trends and participation in tourism, hospitality and events. It discusses contemporary concepts associated with the tourism, hospitality and event sector, generating plausible ideas and identifying future trends.

Regional areas are key building blocks of society in many countries. This compilation uses Australian case study examples to demonstrate how regional areas are uniquely well-placed to contribute to national goals in innovation, infrastructure provision, water and food security, environmental sustainability, industry diversification, healthy and liveable communities, and natural disaster preparedness and response. Each of these themes is examined in the context of using innovative approaches from regions to deliver outcomes that are nationally significant. Authorship is drawn from a balance of leading practitioners and academics to provide stories that are both engaging and rigorous. The case studies are contextualised by an analysis of regional advantage literature, discussion on the regional policy implications and lessons, and commentary around the key trends and drivers for innovation and regional advantage in Australia. The book provides a convincing argument that focusing on regional innovation and development offers significant benefits to a nation as a whole

Examines influential factors such as the demographic, political, economic and technological changes, which will affect the nature, trends and participation in tourism, hospitality and events. It discusses contemporary concepts associated with the tourism, hospitality and event sector, generating plausible ideas and identifying future trends.