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This paper was accepted for publication in the journal Journal of Librarianship and Information Science and the definitive published version is available at https://doi.org/10.1177/0961000618769720 ; There has recently been a growth in physical convergence in cultural heritage domains. Part 1 examines this 'trend', its drivers and related issues, with particular focus on public libraries and museums. It offers an overview of practice, challenges and opportunities. Through thematic analysis of a comprehensive, literature review of both domains that looked at the wider aspects of collaboration, cooperation, partnerships and integration in the sector as well as physical convergence, it provides insight into background, theory and activities worldwide. It presents discussion on the meaning of convergence, the concept of 'memory institutions', the relationship between public libraries and museums in the context of convergence, shared mission and values, convergence and re-convergence, and professionalism and divergence. It concludes with consideration of practical aspects such as motivations for convergence, including digital technology, changing user expectations and culture, and economic and political challenges that impact on physical convergence in a dynamic local government environment.

We reflect on how qualitative research can be used to develop or refine theories about how the mechanisms triggered by intervention enactment might generate outcomes, referring to examples from a 'realist trial' of a whole-school health intervention. Qualitative research can explore mechanisms directly, by asking participants how they think interventions work, or indirectly, by exploring participant experiences of intervention-related actions to understand the conditions and consequences of these actions. Both of these approaches can inform theorisation of how mechanisms are triggered and generate outcomes, and how this is contingent on context. We discuss methods for sampling, data collection and data analysis, and recommend dimensional analysis as a means to analyse qualitative data on mechanisms. We then consider how to draw on qualitative research to inform hypotheses to be tested statistically.

Describing an innovative approach to the evaluation of complex health interventions, this book allows reader to assess what interventions work, how and for whom. Proposing how realist evaluation methods may be incorporated within trials and systematic reviews, this approach provides useful evidence to inform policy and scientific advancement.

ABSTRACTThis paper draws on the findings of a qualitative evaluation to examine user perceptions of a planned telephone support intervention based in a disadvantaged area in North Wales. Telephone support services are tailored differentially to offer information, advice and/or counselling on a crisis‐led or planned‐intervention basis. Research focusing on telephone support, for the most part (and particularly in the UK) has examined crisis‐led as opposed to planned support services. The findings of our study resonate with earlier research findings about telephone support that suggest provision of non‐visual support in social care can overcome some practical and financial difficulties for users with little discernible loss to their experience of satisfaction with the service. In addition, the paper suggests that planned support may provide a valuable service to users who are most disadvantaged and marginalized and who have found traditional forms of support unsatisfactory. For such users, planned telephone support can offer one‐to‐one communication tailored to specific client needs. Moreover, it can enable the development of user trust in the service which empowers users to operationalize strategies in the context of a reliable, sustained, unthreatening (and thus minimal risk) relationship.