Suchergebnisse

"This book contains original research about electronic government and supplies academicians, practitioners, and professionals with quality applied research results in the field of electronic/digital government, its applications, and impacts on governmental organizations around the world"--Provided by publisher

"This book covers the assessment and implementation of electronic/digital government technologies in organizations, providing readers with an understanding of e-government and its applications and impact on organizations around the world"--Provided by publisher

"This book provides organizational and managerial directions to support the greater use and management of electronic or digital government technologies in organizations, while epitomizing the current e-government research available"--Provided by publisher

"This book offers reflective accounts of the key research themes that have emerged in the last few years as electronic government services have become commonplace in the world"--Provided by publisher

While e-diplomacy is gaining momentum, there are certain factors that are hampering its implementation by governments, and by foreign ministries in particular. Uthayasankar Sivarajah and Vishanth Weerakkody examine these factors and argue that diplomats need to embrace digital diplomacy now if they are to reap its benefits.

PurposeFor many years, proponents of new public management (NPM) have been presenting it as a formula for improving the public sector through making the public sector more businesslike. However, reforms based on NPM have failed to prove that they deliver more efficient, effective and quality services for citizens. The purpose of this paper is to describe to evaluate the effect that alternative socially innovative service initiatives have in facilitating social cohesion.Design/methodology/approachThe ALLIANCE project is designed to be conducted in two main phases. Phase one concentrates on conceptualising the concept (social cohesion and new public management) and ends with a quantitative empirical survey to comparatively measure key performance indicators for pre and post NPM initiatives. Phase two, on the other hand, is focused on identifying and simulating alternative scenarios for service delivery and qualitatively evaluating them.FindingsThis research note demonstrates the need for an empirical investigation to measure the impact of pre and post NPM initiatives on improving social cohesion.Originality/valueUsing the principles of social entrepreneurs, ALLIANCE will help to establish a better understanding of alternative socially innovative service initiatives to instil social cohesion within the diverse European societies. In this respect, ALLIANCE will facilitate the development of a key performance indicator matrix for measuring social cohesion; and improve stakeholder participation in defining and shaping alternative socially innovative service initiatives for the public sector.

PurposeAlthough significant investments have been made, to date only limited progress has been made in terms of realising fully functional and integrated e‐government services in Oman. The purpose of this paper is to identify the most salient factors that are currently influencing the development and diffusion of e‐government in Oman as perceived by government employees involved in e‐government service delivery.Design/methodology/approachThe paper uses a quantitative survey‐based empirical study in three key public service agencies in Oman.FindingsThis research reveals that improved accessibility, efficiency and availability of public services may lead to high levels of confidence among citizens in relation to e‐government adoption in Oman. The study also finds that Omani information technology workforce capability has an indirect impact on citizens' trust and confidence in using e‐services.Research limitations/implicationsThe research focuses on the views of government employees and therefore the results represent only the views of e‐government service providers; these views may be influenced by their own experience, background and attitude towards online services.Practical implicationsIn order to realise the vision of implementing e‐government in Oman, ten key factors are identified in this study that may serve as a starting point for decision makers and implementers. Decision makers and implementers can draw from best practices in the region and rest of the world in terms of addressing the ten factors discussed in the study.Originality/valueThe study analyses the salient factors influencing e‐government adoption in Oman from the service providers perspective and compares these with previously published literature on e‐government adoption that take a citizen centric perspective. This research strategy offers a new and more balanced perspective of e‐government adoption and diffusion in Oman.