Does Citizens' 311 System Use Improve Satisfaction with Public Service Encounters?—Lessons for Citizen Relationship Management
In: International journal of public administration, Volume 44, Issue 8, p. 665-673
ISSN: 1532-4265
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In: International journal of public administration, Volume 44, Issue 8, p. 665-673
ISSN: 1532-4265
In: Asian journal of social science, Volume 45, Issue 1-2, p. 218-221
ISSN: 2212-3857
In: Environmental management: an international journal for decision makers, scientists, and environmental auditors, Volume 17, Issue 6, p. 817-827
ISSN: 1432-1009
"A Business Continuity Management System (BCMS) is a management framework that creates controls to address risks and measure an organization's ability to manage disruptions. The International Standard, ISO 22301, helps protect against the threats, including natural disaster, IT failure, staff illness, terrorist threat or a disruption in the supply chain. It provides a framework for assessing critical suppliers and their associated risks, assessing current business practices and planning contingency measures, so when disruptions happen, businesses are prepared and able to respond effectively.Business Continuity Management System offers a complete guide to implementing a fit-for-purpose resilience capability in any organization. Structured in line with ISO22301 and with a focus on performance improvement throughout, chapters cover developing, establishing and operating a BCMS initiative. Built upon the principles of the International Standard and current best practice, with a practical focus on theories and models, this book offers an objective, thorough solution for the practitioner. "--
In: Organizational dynamics: a quarterly review of organizational behavior for professional managers, Volume 48, Issue 2, p. 29-36
ISSN: 0090-2616
In: Gender, place and culture: a journal of feminist geography, Volume 30, Issue 2, p. 161-182
ISSN: 1360-0524
In: Sustainability ; Volume 10 ; Issue 11
Participation of nonprofit organizations (NPOs) is important in emergency management because NPOs often work in conjunction with governments to offer assistance and resources in the emergency management process. NPO participation in disaster relief efforts is a valuable experience for public officials and practitioners, but research investigating NPOs&rsquo ; experiences in disaster relief efforts is limited. This study examines Taiwan&rsquo ; s NPO collaboration mechanisms during disaster relief efforts and specifically examines the lessons drawn from two major catastrophes by focusing on the opinions of NPO managers in the 88 Flooding Service Alliance who joined the disaster relief operation for the 2008 Wenchuan Earthquake in China and 2009 Typhoon Morakot in Taiwan. The vital strategies and factors that contributed to successful NPO collaborations in disaster relief operations were determined through a survey on NPOs&rsquo ; strategies for resource sharing and service integration and semi-structured interviews with 19 NPO managers. The findings indicate that NPO engagement in disaster services was crucial for the relief efforts of the two disaster events, and that long-term disaster service alliances are effective mechanisms for emergency collaboration in relief work.
BASE
In: Education and urban society, Volume 50, Issue 9, p. 769-792
ISSN: 1552-3535
Volunteers play a vital role in helping local schools accomplish their goals and missions. Yet, little is known about the determinants of volunteering in local schools. This study expects that community factors, citizens' concerns, and personal characteristics are possible determinants of general and school volunteering. Utilizing a 2007 survey from a local county, this study finds that citizens receiving public assistance or having higher satisfaction with their local community are more likely to volunteer in any type of organizations. Moreover, having children under the age of 18, concerns about the availability of affordable child care, and working in the education sector are positively related to school volunteering. Implications for research and practice are addressed.
In: Risk, hazards & crisis in public policy, Volume 13, Issue 3, p. 221-237
ISSN: 1944-4079
AbstractRisk perception varies across contexts like different risk agents and cultures. The roles of trust, confidence in authorities, and responsibility attribution in natural hazards risk perception are understudied. In this paper, the correlations between trust in authorities, confidence in authorities, responsibility attribution, and natural hazards (typhoon and earthquake) risk perception are explored using an updated representative data set from Taiwan (the 2013 and 2019 Taiwan Social Change Survey). The perceived probability, perceived controllability, and degree of worriment were used as the three dimensions of risk perception in the 2013 survey, while only the worrisome dimension was included in the 2019 survey. The results of Ordered Logit Models demonstrate that trust in authorities and confidence in authorities' disaster response are only negatively associated with the perceived consequence of typhoons, not the probability or worrisome dimensions. The responsibility attribution and risk perception's correlations are only significant for the perceived probability of an earthquake. On the contrary, variables like disaster experience, family income, and educational attainment have more consistent effects, either in 2013 or 2019. This paper highlights the importance of the risk perception measurements and contexts of hazards in investigating the roles of trust, confidence, and responsibility attribution in natural hazards scenarios.
In: Journal of vocational behavior, Volume 110, p. 286-302
ISSN: 1095-9084
In: Journal of vocational behavior, Volume 107, p. 71-85
ISSN: 1095-9084
In: International review of public administration: IRPA ; journal of the Korean Association for Public Administration, Volume 19, Issue 3, p. 238-251
ISSN: 2331-7795
In: Public performance & management review, p. 1-23
ISSN: 1557-9271
In: Lex localis: journal of local self-government, Volume 21, Issue 4, p. 833-852
To cope with pressing challenges posed by a pandemic, governments cannot merely rely on coercive power; rather, governments must know why and why not citizens voluntarily comply with policy measures. Building on previous research, this study examines the drivers of citizens' voluntary quarantine compliance from two perspectives: citizens' perceptions of risks and citizens' perceptions of government. We find that citizens' perceived risks significantly drive their voluntary quarantine compliance about a future pandemic. However, as for citizens' perceptions of government, only citizens' trust in government authority and trust in government responsiveness are positively related to their voluntary quarantine compliance. Government transparency is not positively related to citizens' voluntary quarantine compliance. Based on the results, we conclude that governments can facilitate citizens' voluntary quarantine compliance by lowering citizens' compliance costs, justifying their authority actions, highlighting their rapid efforts to fight pandemics, and preventing media exaggeration.