High Performance in Hospital Management: A Guideline for Developing and Developed Countries
Foreword -- Foreword -- Author Biography -- Preface -- Contents -- 1: Engage Your Nurses, Clinicians and Patients to Drive Your Hospital -- 1.1 What Do the Different Stakeholders Expect from a Health System? -- 1.2 What Can We Learn When We Compare Health Systems Internationally? -- 1.2.1 Merging of Funds -- 1.2.2 No Opt-Out Option for High Income Groups -- 1.2.3 Quality and Efficiency Increase -- 1.2.4 Leadership of the State and the Teaching of Values -- 1.3 What Do Patients Expect from Health Systems and Hospitals? -- 1.3.1 European Health Systems as a Model for Developed Countries -- 1.3.2 South African Health System as a Model for Developing Countries -- 1.4 How Can You Become a Top Health Care Provider? -- 1.5 Summary -- 1.6 Five Reflective Questions for Practical Application -- References and Further Reading -- 2: Create a Corporate Identity -- 2.1 Corporate Identity: Bottom-Up Instead of Top-Down -- 2.2 Work Motivation -- 2.3 Positive Emotionality -- 2.4 Recognising the Competitive Edge -- 2.4.1 The Competitive Standing of a Hospital -- 2.4.2 Competitive Advantages -- 2.4.3 Role of the Value Chain -- 2.4.4 Competitive Strategies -- 2.4.5 Core Competencies -- 2.5 Summary -- 2.6 Five Reflective Questions for Practical Application -- References and Further Reading -- 3: Develop Your Vision and Communicate It -- 3.1 From Vision to Processes -- 3.2 SWOT Analysis -- 3.3 A Practical Approach to Business Engineering -- 3.4 Hospital Strategy -- 3.5 Business Processes in the Hospital -- 3.6 How Is the Hospital Strategy Linked to Business Processes? -- 3.6.1 Evaluation of Business Processes in the Hospital -- 3.6.2 ABC Analysis -- 3.6.3 Process Portfolio -- 3.6.4 Success Factors Analysis -- 3.7 Business Models -- 3.7.1 Process Maps -- 3.7.2 Integration of Business Processes into the Hospital