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Facebook holds vast amounts of data that provide artificial intelligence about attitudes and behaviors of 1.6 billon users throughout the world. The current study analyzes Facebook's public communication regarding data collection and privacy to better understand how the company frames its message strategy, which affects user understanding. As calls for oversight and legislation of data privacy continue to surface, this study explores how Facebook defines data and how it frames its data policy through public communication. Results show Facebook addresses what data the company collects but fails to provide sufficient clarity explaining how data is stored or used. It frames its privacy policy in terms that benefit users without explanation of its business model.

Facebook holds vast amounts of data that provide artificial intelligence about attitudes and behaviors of 1.6 billon users throughout the world. The current study analyzes Facebook's public communication regarding data collection and privacy to better understand how the company frames its message strategy, which affects user understanding. As calls for oversight and legislation of data privacy continue to surface, this study explores how Facebook defines data and how it frames its data policy through public communication. Results show Facebook addresses what data the company collects but fails to provide sufficient clarity explaining how data is stored or used. It frames its privacy policy in terms that benefit users without explanation of its business model.

The study explores a concept defined as `internet anxiety', and uses mass communication theories to help explain it. Findings suggest we believe `other people' are responding to media messages about the internet, perpetuating beliefs that internet use is higher than it actually is, and that we are further behind other people than we actually are. Evidence of third-person perception and overestimation of internet use were found. An understanding of internet anxiety can help structure messages for mass audiences, and lead to more efficient and appropriate use of the internet by business.

AbstractA quantitative and qualitative analysis of the extant literature about corporate social responsibility in the apparel industry found that perspectives and research traditions are underdeveloped and fragmented. Articles (n = 73) were found in 41 different journals that spanned an array of disciplines with the majority of journals publishing fewer than three articles on the topic. Issues concerning ethical supply chains were the most prevalent; a primary concern is the supply chain issue of labor practices in developing countries. The study indicates that despite growing stakeholder pressure on the apparel businesses to adopt CSR and interact with stakeholders about CSR, there is a 'discursive polyphony' and consequent confusion among consumers, which could benefit from strategic communication management. Copyright © 2017 John Wiley & Sons, Ltd and ERP Environment