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AbstractOn Monday morning March 18, 2019 a terrorist opened fire inside a tram in the middle of the city of Utrecht. A key challenge in the Utrecht attack was making sense of the situation and organizing a coherent response in a distributed command and control structure. This is a recurrent challenge in crisis management. As command structures expand, sensemaking becomes distributed when groups at different locations develop partial images of a complex environment. While most sensemaking studies focus on how specific groups attempt to collectively construct a plausible representation of the situation, few accounts of distributed sensemaking have appeared. This study explains how crisis managers made sense of the volatile situation across different command structures. Twenty‐five crisis managers from different teams were interviewed by making use of the critical decision methodology. The analysis points to five factors that influence the quality of distributed sensemaking: type of interdependence, sensitivity to operations, plausibility, hierarchy, and identity. It signals that updating one's sensemaking does not only require noticing discrepant cues but is especially related to key social‐cognitive and organisational processes that stimulate doubt, questioning, and a plurality of perspectives.

AbstractA key challenge in crisis management is maintaining an adequate information position to support coherent decision‐making between a range of actors. Such distributed decision‐making is often supported by a common operational picture that not only conveys factual information but also attempts to codify a dynamic and vibrant crisis management process. In this paper, we explain why it is so difficult to move from information sharing towards support for distributed decision‐making. We argue that two key processes need to be considered: supporting both the translation of meaning and the transformation of interests between those on the front line and those in the remote response network. Our analysis compares the information‐sharing processes in three large‐scale emergency response operations in the Netherlands. Results indicate that on several occasions the collaborative decision‐making process was hampered because actors limited themselves to factual information exchange. The decision‐making process only succeeds when actors take steps to resolve their varying interpretations and interests. This insight offers important lessons for improving information management doctrines and for supporting distributed decision‐making processes.

The common operational picture is used to overcome coordination and information management problems during emergency response. Increasingly, this approach is incorporated in more advanced information systems. This is rooted in an 'information warehouse' perspective, which implies information can be collected, sorted and exchanged in an accessible and univocal form. In practice, however, professionals interpret similar information differently. Therefore, we focus on how emergency responders develop collective sensemaking from information. We employ a 'trading zone' perspective, in which information is negotiated, to study information management in an ethnographic study of disaster exercises in the Netherlands. Our analysis shows how professionals attribute different meanings to information that distorts the coordination process. We end by stressing the importance of actionable knowledge and reflexivity.

Fast-response organizations excel in mounting swift and coordinated responses to unexpected events. There are a multitude of conflicting explanations why these organizations excel. These range from acknowledging the strengths of centralized command and control structures, towards stressing the importance of decentralized, improvised action. Though this dichotomy is derived from studies offering either structure or action-based explanations, we were able to reconcile these insights by looking into the process of how fast-responders organize themselves during an unfolding crisis. We analyzed 15 high-speed police pursuits crossing multiple administrative units and jurisdictions, and interviewed and observed officers at work in multiple operations centers, police cars, and helicopters. Our analysis uncovered that fast-responders regularly transition between designed, frontline, and partitioned modes of organizing, each characterized by practices that shape command, allocation, and information sharing. Success and failure are rooted in the ability of the responders to adapt their mode of organizing by tacking back and forth between these practices. Based on our findings, we constructed a process model that provides a deeper understanding of fast-response organizing that informs future studies on organizing in extreme contexts.

AbstractThe field of crisis and disaster studies has proliferated over the past two decades. Attention is bound to grow further as the world negotiates the prolonged challenges of the Covid‐19 pandemic. In this review, we provide an overview of the main foci, methods, and research designs employed in the crisis and disaster research fields in the period of 2001–2020. The review documents that the focus and methods used have not changed much over time. Single case studies and exploratory research prevail, the focus has shifted from preparedness to response, and methodological diversity is limited, but gradually increasing. Future challenges are to understand transboundary crisis management and creeping crises. Advancing the field calls for our community to put more effort in drawing lessons beyond the single case to uncover comparable and universal patterns that connect between events or phases, which help to theorize the multifaceted nature of crisis and disaster management.

Our main concern in this article is whether nation-wide information technology (IT) infrastructures or systems in emergency response and disaster management are the solution to the communication problems the safety sector suffers from. It has been argued that implementing nation-wide IT systems will help to create shared cognition and situational awareness among relief workers. We put this claim to the test by presenting a case study on the introduction of 'netcentric work', an IT system-based platform aiming at the creation of situational awareness for professionals in the safety sector in the Netherlands. The outcome of our research is that the negotiation with relevant stakeholders by the Dutch government has lead to the emergence of several fragmented IT systems. It becomes clear that a top-down implementation strategy for a single nation-wide information system will fail because of the fragmentation of the Dutch safety sector it is supposed to be a solution to. As the US safety sector is at least as fragmented as its Dutch counterpart, this may serve as a caveat for the introduction of similar IT systems in the US.

AbstractCommunication has always been key to crisis management research, but even more so in recent years, from multiple disciplinary angles. In this bibliometric study and review of the literature, we aim to identify different clusters of crisis communication research in the literature and whether and how much these crisis communication research clusters overlap. With different fields taking an interest in crisis communication, we ask ourselves where the interests of these fields overlap, and to what extent the different communities are aware of each other's work. Apart from offering an overview of topical clusters in crisis communication research and connections between those clusters of studies on crisis communication, we identify and explain two main approaches to crisis communication: a political or accusatory approach, and a functional or assistory approach. We conclude in our study and discussion that these approaches may need to broaden their research horizons to ensure the applicability of crisis communication strategies beyond the countries, media platforms, and audience orientations that have predominantly shaped the existing research landscape.

AbstractIconic events have traditionally instigated progression in the fields of crisis and disaster science. In the wake of the COVID‐19 pandemic, the pressing question is how this global health emergency impacted the research agendas of our field. We reviewed contributions in ten important crisis and disaster journals in the two and a half years following the COVID‐19 outbreak from 1 January 2020 to 30 June 2022. Specifically, we conducted a bibliometric review using thematic mapping analysis to distill the major themes covered by the emerging COVID‐19 literature within crisis and disaster science (N = 239 articles). Our results indicate that several well‐known topics are applied to the COVID‐19 pandemic, such as risk, crisis communication, governance, resilience and vulnerability. The pandemic also gave rise to new topics, such as citizen behavior, state power, and the business and mental health impact of crisis measures. Several studies are already looking ahead by identifying lessons for preparedness and mitigation of future pandemics. By taking stock of the surge of COVID‐19 studies while this academic literature is still taking shape, this review sets the stage for future contributions to the crisis and disaster literatures. It provides valuable lessons for what topics are studied and what themes need more attention. The COVID‐19 pandemic is destined to become an iconic event for our literature that not only strengthens and deepens existing debates, but also clearly offers the opportunity to draw in new perspectives and broaden the horizon of crisis and disaster science.

AbstractA major challenge for disaster scholars and policymakers is to understand the power dimension in response networks, particularly relating to collaboration and coordination. We propose a conceptual framework to study interests and negotiations in and between various civic and professional, response networks drawing on the concepts of "programming" and "switching" proposed by Manuel Castells in his work on the network society. Programming in disaster response refers to the ability to constitute response networks and to program/reprogram them in terms of the goals assigned to the network. Switching is the ability to connect different networks by sharing common goals and combining resources. We employ these concepts to understand how the US Federal Emergency Management Agency organized its response in the aftermath of Hurricanes Katrina and Sandy. Our conceptual framework can be used both by disaster scholars and policymakers to understand how networked power is constructed and utilized.