Suchergebnisse

Contracts and performance management, along with the concept of consumerism, have become the fundamental metaphors for New Public Management (NPM) and key changes in the public service. 'Doing well while doing good' and finding generally acceptable accountability measures for social services have become the perennial aspirations of planners, service providers and funders. This article examines the contingent factors and rationales behind the quality movement and recontracting exercise in reforming the delivery of personal social service programs in Hong Kong within the framework of New Public Management (NPM). It explains the use of long‐term relational contracts rather than the standard business contracts between the government as funder and non‐profit organisations as service providers. It also deals with the complex relationships among quality issues, quality standards, consumerism, accountability, performance indicators, and performance management.

In the forensic face matching task, observers are presented with two unfamiliar faces and must determine whether they depict the same identity. Due to the Covid-19 pandemic, some governmental authorities require the use of face masks in public spaces. However, recent research has shown that face masks impair face identification. The present study explores the effect of face masks on forensic face matching using an individual differences approach. Compared to a full-view condition, performance decreased when a face mask was superimposed on one face (Experiment 1) and both faces (Experiment 2) of a pair. Although a positive correlation between the full-view and the mask conditions was found, high proficiency in the full-view condition did not always generalize to the mask condition. Additionally, the mask generally has a more negative impact on those participants with better performance in the full-view condition. The theoretical and practical implications of these findings are discussed.