Article(electronic)#12023
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Article(electronic)#22018
Bundle Pricing of Congested Services
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Book(electronic)#32023
Innovative Priority Mechanisms in Service Operations: Theory and Applications
In: SpringerBriefs in Service Science
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
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Article(electronic)#52020
Order Ahead for Pickup: Promise or Peril?
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Article(electronic)#62020
Design of COVID-19 Testing Queues
In: Production and Operations Management, Forthcoming
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Article(electronic)#72020
Right to Repair: Pricing, Welfare, and Environmental Implications
In: Management Science, Forthcoming
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Article(electronic)#82019
To Brush or Not to Brush: Product Rankings, Consumer Search, and Fake Orders
In: Information Systems Research, Forthcoming
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Article(electronic)#92018
Search Among Queues Under Quality Differentiation
In: Management Science 65(8):3605-3623
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Article(electronic)#122022
Not All Lines Are Skipped Equally: An Experimental Investigation of Line-Sitting and Express Lines
In: Georgetown McDonough School of Business Research Paper No. 4179751
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Article(electronic)#132019
Slugging: Casual Carpooling for Urban Transit
In: Manufacturing & Service Operations Management (Forthcoming)
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Article(electronic)#142018
In-Queue Priority Purchase: A Dynamic Game Approach
In: Queueing Systems, Forthcoming
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Article(electronic)#152020
Pooling Agents for Customer-Intensive Services
In: Operations Research, Forthcoming
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