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Quality function deployment: a modern competitive tool
In: TQM practitioner series
TQM-based performance measurement: practical guidelines
In: TQM practitioner series
Shaping the future of government through excellence: How the UAE Government has taken lead
In: International journal of excellence in government, Band 1, Heft 1, S. 2-7
ISSN: 2516-4384
Business process management: a boundaryless approach to modern competitiveness
In: Business process management journal, Band 3, Heft 1, S. 64-80
ISSN: 1758-4116
Discusses the concept of business process management as an approach which relies on cross‐functional contributions to organizational performance. Presents arguments on the importance of "hard" and "soft" elements which are all required for determining effective competitiveness. A review of the literature suggests that although the term "process management" is increasingly being used in everyday business language, the practical experience so far is very limited. Presents the concept of business process management through its various key elements, supported by practical examples. Discusses the methodological approaches used in various contexts for creating a culture based on process management. Concludes with some useful guidelines to support efforts in establishing a business process management culture.
The integration of benchmarking and BPR: A matter of choice or necessity
In: Business process re-engineering & management journal, Band 1, Heft 3, S. 3-9
ISSN: 2054-5568
Measuring Success in AMT Implementation Using Customer‐Supplier Interaction Criteria
In: International journal of operations & production management, Band 12, Heft 10, S. 34-55
ISSN: 1758-6593
Based on a research project looking at user‐supplier interactions
in the context of AMT, attempts to discuss an alternative to the
measurement of success, based on a close scrutiny of user‐supplier
interaction processes. Closely examines a variety of factors which are
both internal and external in nature. Presents some key factors which
have been identified as facilitators or inhibitors for the
implementation of AMT and also draws some comparisons with key findings
from other studies and in similar areas of research.
Business process re-engineering and process management: A survey of current practice and future trends in integrated management
In: Business process re-engineering & management journal, Band 1, Heft 1, S. 8-30
ISSN: 2054-5568
Effective process management through performance measurement: Part II – benchmarking total quality-based performance measurement for best practice
In: Business process re-engineering & management journal, Band 1, Heft 2, S. 58-72
ISSN: 2054-5568
Effective process management through performance measurement: part I – applications of total quality-based performance measurement
In: Business process re-engineering & management journal, Band 1, Heft 1, S. 75-88
ISSN: 2054-5568
Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement
In: Business process re-engineering & management journal, Band 1, Heft 3, S. 50-65
ISSN: 2054-5568