Suchergebnisse

Quo vadis Tourismus? Von wirtschafts-, sozial- und verhaltenswissenschaftlichen Determinanten zu Erkenntnissen aus Architektur, Ökologie oder IT – nur wenige Forschungs- und Praxisfelder sind fachlich so vielseitig wie der Tourismus. In welche Richtung diese Vielfalt den Tourismus selbst einmal bewegen wird, ist deshalb eine facettenreiche und anspruchsvolle Frage.Innovative Zugänge zu einem Tourismus 2020+ liefert dieser Band von Anita Zehrer und Alice Grabmüller. Erfahrene Experten aus Deutschland, Österreich und der Schweiz stellen sich der Herausforderung durch - interdisziplinäre Diskussion von neuen Trends und Potenzialen des Tourismus aus ökonomischer, gesellschaftlicher und ökologischer Sicht, - praxisorientierte Einschätzung möglicher Szenarien für den Tourismus der Zukunft,- viele anschauliche Beispiele und Fallstudien. Das Werk vereint eine interdisziplinäre Perspektive mit konkreten Empfehlungen und bietet viele neue Impulse für den Tourismus 2020+!

The aim of this paper is to apply a power perspective to knowledge transfer in internal succession processes of small family businesses. We argue that knowledge is a source of power. Distilling existing literature on small family businesses, knowledge transfer and power theory, we focus on the role of owner-manager and successor in internal succession. Propositions are formulated, theorizing the influence of (1) expert power, (2) decision-making power, (3) trust, (4) rivalry, and (5) capabilities. First, we conclude, familiness and high levels of trust in small family businesses influence power relationships between successor and predecessor positively. Second, the existence of high power imbalances within familiness can slow progress in knowledge transfer in succession, and particularly negatively impact on tacit knowledge transfer from one generation to the next.

Purpose This study targeted hospitality family business owners as essential pillars of the tourism industry. How they perceive aspects of the crisis and what they derive organizational resilience from, including the role of their human resources, are explored. Internal and external factors of resilience are analyzed alongside different levels of resilience action. Design/methodology/approach The World Health Organization announced coronavirus disease 2019 (COVID-19) as a pandemic on March 11, 2020. In Tirol, the hospitality industry has particularly been affected as tourism businesses find themselves in the challenging times of returning to normal business, corresponding to the fourth phase in Faulkner's (2001) Tourism Disaster Management Framework. The authors used a qualitative exploratory approach, using semi-structured interviews. Findings In taking on a holistic explorative approach, the authors determined several methods used by entrepreneurs in dealing with a pandemic crisis to increase business resilience at a specific stage. Internal and external resilience factors have been detected among three levels of resilience action (personal, regional and governmental). The most surprising result of the semi-structured in-depth interviews was the entrepreneurs' rather positive outlook. Originality/value Generally, this study creates an in-depth understanding of the tourism businesses in their dealing with a global crisis, using family business owners as an exemplary stakeholder group. The authors bridge a gap in the literature by applying a holistic explorative approach in the early stage of a never seen worldwide crisis and by addressing organizational resilience. Three levels of resilience action give new insight into how the beginning of a pandemic crisis is handled and perceived by hospitality family business entrepreneurs.

A growing number of studies use mobile ethnography and mobile devices to collect data, yet studies reveal a lack of coherent definition and inconsistencies in validity criteria. We draw on relevant literature from tourism, health and retail, and connect research designs utilizing mobile ethnographic methods. We show how these existing studies capture mobilities and social phenomena in boundaryless dynamic settings, allowing researchers to co-create knowledge with their participants. As a result, we offer a framework for mobile ethnography, consisting of four explanatory dimensions: the role of the researcher; focus of research; data collection and tools; and data analysis. Our methodological contribution specifies validity criteria and derives concrete implications for research practices in qualitative interpretive mobile ethnography.

Service quality and design researchers in tourism have long been directed by demand-driven paradigms and consumer-centred rationales. Ontologies and epistemologies are largely output orientated and customer centred, that is, performance of services, number of satisfied customers, loyal repeat visitors, overnight stays, financial performance and others. We argue that a need exists to reduce this imbalance. This conceptual article reviews the relevant literature before developing five fundamental premises regarding the enabler-oriented view of the tourism industry. Future research should conduct empirical studies to validate and/or modify the premises presented in this conceptual article.

This study offers a cross-cultural perspective to better understand how time orientation shapes tourism small and medium enterprises' (SMEs) innovation capability. We synthesise the extant literature and determine SME owner - managers' internal and external innovation capability. Distinguishing between short- and long-term cultures and comparing data from Australian and German, Austrian and Swiss (DACH country cluster) SMEs, results confirm that perceptions of innovation capability vary across cultures. Results for SMEs in short term-oriented cultures show stronger appreciation for consumer orientation, creating prospective profit and staff incentives; by contrast, SMEs in long term-oriented cultures place higher value on accessible knowledge, commitment to learning, and adaptation. To effectively manage innovation capability in SMEs, we suggest a balanced approach of considering both short- and long-term factors. Acknowledging the scarcity of SMEs' resources, we propose that owner-managers first focus on strengthening their internal organisational drivers of innovation to enhance their innovation capability. We also discuss implications for tourism policy, offer recommendations for the field of innovation research and note the study's limitations.

The purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, in order to present an agenda for future research. Design/methodology/approach – A systematic review of high quality journals published during the period 2000 to 2014 in the areas of quality of student experience and higher education was performed. Findings – Findings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: 1) exploration of learning experience; 2) exploration of student experience; 3) gender differences in assessment of higher education experience; 4) improvement in quality of student experience, 5) student satisfaction with higher education experience. Research limitations/implications – The identification of the five research streams presented in the findings of this paper provide the basis for a synthesis of key issues identified within each research stream. These discussions, along with the identification of the purposes and limitations of existential research allow existential issues concerning research on quality of student experience in higher education to be addressed. Practical implications – Literature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams that is essential to provide a deeper understanding of the student experience to enhance the delivery of quality in higher education. Originality/value – The findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experience in higher education.