The purpose of this paper is to propose a new framework of external and internal factors of Information Systems (IS) success towards employee performance. The construct of this paper is based on a comprehensive review of recent literatures on external and internal factors of IS success towards employee performance. Detailed discussions follow provides a framework on Information System success towards employee performance in the Royal Malaysia Custom Department (RMCD). The framework is hoped to get a better overview on how the information system helps to increase employee performance by integrating the elements of internal and external factors of IS system. This paper provides details for the framework in view of elements between External and Internal Factors of Information Systems Success towards Employee Performance. The importance of this framework could be applied in various government departments that apply information systems which could better improve their employee performance. This will later on further improve the performance of the respective departments in achieving their key performance indicators as well as increasing their productivity in the long run.
PurposeThis research aims to improve supply chain management performance through the successful usage of ERP system. This can be through investigating the relationship between enterprise resource planning (ERP) system and supply chain management (SCM) performance in the context of Malaysian manufacturing companies that use ERP system.Design/methodology/approachThe questionnaire survey was posted to the Malaysian manufacturing companies that are using ERP system in order to investigate the relationship between ERP system and SCM performance. The respondents of this study were the MIS or IT executives. A total of 80 usable responses were received and used in the analysis.FindingsThe findings of this research indicated that there is a positive and significant relationship between ERP system i.e. (integration, material management, production planning, and controlling), and SCM performance. The workflow management, however, does not have a significant relationship with SCM performance. The findings of this study imply that the successful implementation and the effective usage of ERP system can contribute toward enhancing supply chain management performance in many ways such as, integration of internal business processes, enhancement of information flow among different departments inside the company, improvement of the company's relationships and collaboration with outsourcing suppliers, customers, and supply chain partners.Research limitations/implicationsThis research focuses only on post‐implementation of ERP system life cycle, where ERP system passes through three implementation stages of system life cycle and that includes pre‐implantation stage, implementation stage, and finally post‐implementation stage. Two or three stages of ERP system life cycle could be investigated simultaneously.Practical implicationsThere should be many success records in ERP system and this is to prove to companies that ERP systems can contribute toward improving their overall business performance. Therefore, this research encourages companies to adopt ERP systems and then contribute to technology diffusion. The finding of this study supports this justification and records a new success of ERP systems in Malaysian manufacturing companies.Originality/valueThe results of this study will enable companies to achieve optimum usage of ERP system after the implementation stage and help to avoid system failure and achieve better SCM performance. The study contributes toward technology diffusion between companies through reducing the likelihood of ERP systems failure, and therefore introduces ERP systems to other manufacturing companies in Malaysia.
Developing states, following the theory of "the survival of the fittest", are severely in need of building up their electronic commerce for their economic survival on the globe.Beside other challenges, developing states are lagging behind in terms of technology readiness (TR).Another leading factor, particularly within the practicing Muslim communities, could be the impact of religiosity that has been unanimously found playing an immense role in buyers' buying attitude, judgment of product price and quality. Having an immense influence, it affects both intra-personally and interpersonally.Furthermore, religiosity shapes consumers' mind-set, learning and life style and is also considered as one of the significant factors with regards to hi-tech innovations adoption. This paper puts light on the relevant and valuable perspectives: technology readiness, religiosity and diffusion of electronic commerce, in the perspective of Muslim majority developing countries. While contributing to the field of knowledge, the study highlights the importance of technology readiness and trust in the diffusion process of electronic commerce. Looking into the moderating effect of religiosity in this regard, it underlines the unique features (completeness, universality, ever-greenness and applicability) of Islam including the moderate approach of Islam, toward technologies including e-commerce, thus boosting up electronic commerce trade.While, possessing the practical, educational and theological implications, the study will be helpful to all the stakeholders including; prospective consumers, governmental concerned authorities and e-commerce global community.
This paper reviews the role played by a company's internal R&D in stimulating operational performance of a manufacturing company, which is moderated by intellectual property rights (IPR), particularly patents, in Malaysia.The constructs of this paper are based on a comprehensive review of recent literature on internal R&D and operational performance moderated by patents. A detailed discussion revealed implications on policy making, especially for government or related authorities in promoting and enforcing IPR. IPR policy especially regarding patents should be part of a company's business strategy. Implementing IPR will safeguard new invention, innovation, or processes in the long run. Furthermore, the company may gain benefits in creating new business opportunity during various patenting stages.The environment and conditions for R&D activity have changed significantly in the last decade.Thus, effective practice of internal R&D gives advantage to the company from three different aspects; namely, the ability to develop and grow critical human resource, dynamic involvement in the corporate R&D programme, and the ability to connect information. Therefore, the relationship between internal R&D and operational performance moderated by IPR would encourage the betterment of the company in the future.In summary, this paper highlights the importance of internal R&D toward operational performance of a company moderated by IPR, as well as reviews the latest literature from the perspectives of sustainability and innovation.
PurposeThis paper presents issues associated with the needs of collaborative supply chain management (CSCM) and proposes a planning stage of a CSCM framework.Design/methodology/approachThe proposed planning stage of a CSCM framework incorporates issues of organisation profile, internal functional strategy and supplier‐customer strategy. The gauging absence of prerequisites (GAP) analysis technique which embedded in the knowledge‐based system is proposed in the planning stage to analyse the gap between the current and the desirable position (benchmark) for an effective implementation in organisation.FindingsThe planning stage framework provides information specifically for designing a CSCM by focusing on the organisation capability and business processes and discussed the important issues in planning a CSCM for business organisations, specifically for a manufacturing environment.Research limitations/implicationsFurther research could be carried out to capitalise the framework for improving the CSCM.Practical implicationsThe proposed planning stage of a CSCM framework enables the chain members to identify key factors or issues for CSCM development.Originality/valueThe new aspects of the proposed CSCM are firstly, the proposed planning stage model is supported by a KBS approach. Secondly, the use of GAP analysis technique and finally, the planning stage framework provides information and issues for the design stage of CSCM framework.
