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Tendering legislation aims to enhance competitiveness by promoting equality, proportionality, transparency, and non‐discrimination. Such legislation applies to the procurement of software packages by public institutions in many countries. This study explores how tendering legislation shapes a buyer's software selection process through the lens of competing decision‐making rationalities. From the literature, 3 rationalities enacted in software selection are deduced that we relate to the software selection literature regarding tendering legislation. Through this lens, we subsequently examine how a large health care provider selected a supplier for an electronic health record system after an extensive tendering process. Many health care professionals within this organization were in favour of a particular software package. Yet, the organization purchased a different package from a relatively unknown supplier, the implementation of which failed. The actors involved experienced shaping on 5 decisionmaking themes, the implications of which are evaluated against the functional, economic, and political rationality norms derived from the literature. The findings suggest that compliance with tendering legislation over the public procurement of software results in increased legal complexity, greater linearity and objectivity, more extensive formalization, and less relational communication. Functional norms of rationality are stressed, seemingly to balance the enforced economic norms of rationality and to compensate for the decreased room for political rationality. Even so, the shaping by the tendering legislation threatens functional rationality. Ultimately functional and economic norms of rationality win over political rationality, yet the latter still dribbles through, albeit in a different guise than reported for software selection in general.

Governing IT while incorporating stakeholders with diverse institutional backgrounds remains a challenge. Stakeholder groups are typically socialized differently, and may have different perspectives on IT governance dilemmas. Yet, extant literature offers only limited insight on socialized views on IT-governance. This study uses an institutional logics lens to examine how competing institutional logics get connected in IT governance practices through dominant stakeholders' enactment patterns, and how these enactment patterns may affect the organization's IT performance. We find that logics were coupled to the three dominant stakeholder groups, but only loosely so. Congruence between the three logics they enacted depended on the IT governance dilemma at hand. Our findings demonstrate how within a triad of competing logics, switching rivalry among hybrid logics may develop. Here, the enactments led to two hybrid logics, none of which became dominant. Remarkably, the IT-professionalism logic accommodated polarization between medical professionalism and the managerial logic, causing unstable IT governance. We propose that IT professionalism offers room for agency and is crucial in determining the resulting enactment patterns: polarizing, compromising or even synthesizing. This study may raise managers' awareness of the competing logics underlying IT-governance practices and clarify the pivotal role of IT professionalism in IT governance debates.

PurposeThe purpose of this paper is to explore how functional and appropriateness arguments influence the adoption of modularity principles during the design of a professional service architecture.Design/methodology/approachAction design research was conducted to examine the design process of a modular service architecture for specialised elderly care by a multi-professional group. Data collection methods included, partly participatory, observations of the interactions between professionals during the design process, interviews and document analysis. Data analysis focussed on the emerging design choices and the arguments underlying them.FindingsA wide range of both functional and appropriateness considerations were enlisted during the design process. The three core modularity principles were adapted to varying degrees. In terms of the design outcome, the interdependencies between the modularity principles necessitated two trade-offs in the modular design. A third trade-off occurred between modularity and the need for professional inference where services were characterised by uncertainty. Appropriateness was achieved through the professionals reframing and translating the abstract modularity concept to reconcile the concept's functionality with their professional norms, values and established practices.Originality/valueThe study adds to service modularity theory by formulating three trade-offs that are required in translating the core modularity principles into a functional set of design choices for a multi-professional service environment. Moreover, the inherent intertwinedness of the core modularity principles in professional services requires an iterative design process. Finally, the authors saw that the ambiguity present in the service modularity concept can be used to develop a design that is deemed appropriate by professionals.

Purpose– Applying "modularity" principles in services is gaining in popularity. The purpose of this paper is to enrich existing service modularity theory and practice by exploring how services are being decomposed and how the modularization aim and the routineness of the service(s) involved may link to different decomposition logics. The authors argue that these are fundamental questions that have barely been addressed.Design/methodology/approach– The authors first built a theoretical framework of decomposition steps and the design choices involved that distinguished six decomposition logics. The authors conducted a systematic literature search that generated 18 empirical articles describing 16 service modularity cases. The authors analysed these cases in terms of decomposition logic and two main contingencies: modularization aim and service routineness.Findings– Only three of the 18 articles explicitly addressed the service decomposition by reflecting on the underlying design choices. By unravelling the decomposition in each case, the authors were able to identify the decomposition logic and found four of the six theoretically derived logics: single-level process oriented; single-level outcome oriented; multilevel outcome oriented; and multilevel combined orientation. Although the authors did not find a direct relationship between the modularization aim and the decomposition logic, the authors did find that single-level decomposition logics seem to be mainly applied in non-routine service offerings whereas the multilevel ones are mainly applied in routine service offerings.Originality/value– By contributing to a common understanding of modular service decomposition and proposing a framework that explicates the design choices involved, the authors enable an enhanced application of the modularity concept in services.

Purpose
– In today's aging world online communication is often viewed as a means to enhance social connectivity, and therefore well-being, of older adults. However, previous research on the influence of online communication on social connectivity largely disregards older adults, yields conflicting results and fails to assess the – debatable − causal direction of relationship. The purpose of this paper is to overcome these issues by developing four hypotheses related to who uses what, how, with whom.


Design/methodology/approach
– The authors use a panel data study to test the hypotheses, including 302 older adults. Response rates are between 62 and 75 percent.


Findings
– The authors find, first, that older adults differentiate between social connectivity with other village members, i.e., village connectivity, and connectivity with friends. Second, the impact of online communication varies among these two types of social connectivity. Where e-mail use has a negative impact on village connectivity, it does not affect connectivity with friends. Facebook use on the other hand has a negative impact on connectivity with friends, but not on village connectivity. The negative effects were not found among those older adults that were already well-connected on forehand, indicating a buffer effect.


Practical/implications
– Policy makers' implementing online communication tools to strengthen social connectivity of older adults, may want to carefully select tools based on the type of connectivity they aim to enhance. Impact needs to be monitored.


Originality/value
– The authors contribute by analyzing how characteristics of online communication tools, i.e., information richness and privacy protection, as well as social connectivity, i.e., geographical proximity and emotional closeness jointly shape older adults' social connectivity.