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Global climate change, growing economic interest in the Arctic, and the inflow of investments into infrastructure in the Arctic regions have provided added impetus for the development of technology clusters and innovation ecosystems in the North and the Arctic. The goal of this study is to conceptually illustrate the roles of the actors involved in the development process of the innovation ecosystem in the Arctic regions. This research is crucial for optimizing the role of the actors responsible for the genesis of the innovation ecosystem in the Arctic regions and is based on a case study of the Yakutia innovation ecosystem. The Republic of Sakha (Yakutia) currently holds the leading position in the IT sphere of Far East Russia, accounting for 85% of the region's IT services exports in the first quarter of 2020 and 82% in 2019. Yakutia develops the northernmost innovation ecosystem, with IT Park Yakutsk as its base, in collaboration with different actors from governments, universities, startup communities, and venture capital firms. This study applies a qualitative approach, with the data collection conducted using in-depth interviews. The interviewees in this study represent various actors, including businesses, governments, universities, and financial institutions. Theories developed by Dedehayir et al. (2018) and Tsujimoto et al. (2018) are used to explain and analyze the disposition, roles, and interactions of the actors during the genesis (birth phase) of the innovation ecosystem in the North. This study argues that building high-performing innovation ecosystems will produce digital and economic transformations that improve the sustainability and resilience of the societies in the Arctic. ; © 2021 The Authors and The Arctic Yearbook. Readers may download, distribute, photocopy, cite or excerpt this Arctic Yearbook material provided it is properly and fully credited however we do not allow commercial use or the making of derivatives. ; fi=vertaisarvioitu|en=peerReviewed|

Purpose– This paper aims to explore and demonstrate how an ethnographic research approach can reveal new aspects of the dynamics of service innovation processes. In contrast to the retrospective research approach found in most service innovation research, the ethnographic approach captures the innovation process as it unfolds.Design/methodology/approach– An ethnographical investigation of an incremental service innovation at a bank was conducted. The innovation activities were performed jointly by a team of bank members from various functions and external business partners. This was a formal project with a pre-specified plan, budget, and timetable.Findings– The ethnographical approach, capitalizing on its real-time, multi-methods, longitudinal, and up-close characteristics, made it possible to capture unforeseen events and issues at the micro level. The authors suggest that such critical events determine what direction the innovation process takes. The initial intentions and plans were partly realized; new issues emerged during the innovation work and were realized, while other emergent issues were finally not realized.Research limitations/implications– The study suggests a framework that can be used to identify four categories of micro-level processes. Critical events in the micro-level processes represent potential turning points and are important foci in practice and remain issues for further research.Practical implications– Managers may benefit from being open to including emergent issues and understanding the micro-level dynamics of the innovation process.Originality/value– This study illustrates how the ethnographic research approach captures the dynamics of innovation processes and the potential challenges and possibilities for innovation managers. This finding suggests the need to address micro-level dynamics.