Disputes and Dispute Processing in Organizations
In: Studies in law, politics, and society, Band 12(Part A, S. 31-52
ISSN: 1059-4337
An analysis of disputing in organizations, based on research & theory about people's encounters with organizations, rather than the traditional dispute processing literature. Following a brief introduction defining key terms, focus shifts to the existence of a "dispute paradox" in organizations, ie: although disputes are natural, normal, & perhaps even healthy components of organizations, they are usually taken as indicators of organizational failure. Exemplars of current research on disputing in organizations are provided, & five directions for future research suggested, emphasizing the fifth, ie, the utility of distinguishing the structure of interaction among groups of organizational actors, called mass contact vs individualized contact. 1 Table, 62 References. Modified AA