Suchergebnisse

Interest in the use of new technologies as an instrument for the modernisation of public management is something common in public administrations. Local governments have recently invested considerable human and material resources to try to deliver services in a more efficient way. Although the progress made in the implementation of information and communication technology (ICT) has been significant, an analysis of all local government shows that its impact on the reform policies has been unequal, and that the real objectives of these processes of modernisation have not always been the same. Most governments have chosen a strategy that reproduces the way that the traditional administration works; whereas only a few have tried to make use of the potential that ICT offers to provide more transparency, new online services and to make administrations more receptive to citizens' needs. The first section of this article gives global data about the development of ICT in Spanish municipalities. Next, the websites of Spanish cities are analysed to identify the factors that enhance e-government and its implementation in the benefit of transparency, interaction with citizens and accountability

Esta línea incluye investigación y desarrollo de soluciones de Gobierno Electrónico, utilizando Tecnologías de la Información y la Comunicación, teniendo especial interés las experiencias concretas (tales como el voto electrónico, la certificación de calidad en sistemas y organizaciones, el estudio de sistemas distribuidos de tiempo real en aplicaciones de E-Gov sobre VLDBs y la auditoría de equipamiento específico) realizadas con organismos públicos concretos (las Provincias de Río Negro y Buenos Aires, Universidades Nacionales, y los Municipios de La Plata, Florencia Varela y Ushuaia). En el marco de la formación de recursos humanos se trabaja en Tesis de Posgrado y Tesinas de Grado relacionadas directamente con los temas de esta línea de I/D. ; Eje: Innovación en Sistemas de Software ; Red de Universidades con Carreras en Informática (RedUNCI)

The article examines the characteristics of the functioning of information security in the e-government system, a phenomenon that is only possible based on the development of the information security infrastructure. The authors analyze information security as a key element of the concept of e-government, as well as various interpretations and ways of explaining the concept of information security. The research team's approach to the definition of the concept of information security is formed from the deep understanding of this concept, in terms of general theoretical analysis. Topics, objects, functions, types, principles, forms, levels of provision and structural elements of information security are studied. It is concluded that the organization of modern computer security of the State is undoubtedly a complex, systemic and multilevel phenomenon, whose state, dynamics, and perspectives are directly influenced by many external and internal factors, the most important being the political situation. In the world the presence of possible external and internal threats; state and level of development of information and communication of the country and internal political situation, among other aspects.

Se presenta una primera experiencia de voto electrónico sobre Internet que permite integrar en las elecciones estudiantiles de la UNLP el voto de los centros regionales. La arquitectura de hardware del sistema y las características distintivas del software son analizadas como una evolución de desarrollos previos del grupo de I/D. Por último las líneas de I/D en curso en este tema y en general en E-Government son brevemente expuestas. ; This paper presents a first experience in E-Voting over Internet, integrating students from different regional centers of the School of Computer Science at National University of La Plata. System hardware architecture and some important software aspects are discussed compared with previous R&D work of the same group. Finally the main related research lines are presented, focusing on the use of technology in E-Government applications. ; Workshop de Ingeniería de Software y Bases de Datos (WISBD) ; Red de Universidades con Carreras en Informática (RedUNCI)

Citizen trust in the public administration has been reduced worldwide due to recent events such as the current economic situation, corruption cases or disclosure of classified information. This work analyzes whether e-government related actions could be strategically employed to increase citizen trust in the public administration. This research confirms that perceived quality of public e-services has a positive effect on trust in the public administration. In turn, public administration communication (i.e., campaigns to promote the benefits and use of e-government) only influence trust in the public administration for citizens with a favorable attitude towards e-government. These results have interesting implications suggesting in which ways public administration should invest their limited resources in order to recover the levels of citizen trust.

Experiences on developing E-government solutions have given a set of evidences that policy makers can profit in order to avoid poor results or to adopt best practices. Complexities on such solutions involve several considerations that should be managed using multiple variables related to different dimensions including political, economic, social, administrative and technological ones. Integrating theoretical principles from Public Value, Public Policies and Multidimensional Actor Model, could derive on a particular approach for the design of policies where E-government supports a political goal. Some cases are referred for illustrate this approach. ; Sociedad Argentina de Informática e Investigación Operativa (SADIO)

Electronic government, or e-government, is the use of technological communication devices, such as computers and the Internet, to provide better public services to serve citizens and thedevelopment of the country as a whole. E-government is not just something related to online procedures or organizational or process restructuring. It is a sociological and political conceptionthat today does not seem to be conceptually present in a clear way. These experience models can serve as a basis for the development of similar solutions in other countries, taking intoaccount the importance of the use of ICTs to increase the efficiency and effectiveness of public functions, facilitate the governmentcitizen relationship and strengthen national strategies to promotetransparency and integrity. The use of technological tools also fosters the development of a knowledge society, which is an essential condition for achieving the social, economic and politicalgoals of countries. In it, governments are committed to identifying ways to use information and communication technologies to promote, in particular, the modernization of the State, and withthem, greater efficiency and transparency in the management and provision of services in the public sector, in order to meet the needs and aspirations of all people. The information related to thecountries has been provided and/or validated by the national authorities in charge of these issues.

La visión de la Superintendencia Nacional de Aduanas (ADUANAS) es convertirse en una Aduana Virtual, teniendo como enfoque estratégico el e- government. Esta conducta institucional está promoviendo que los operadores de comercio exterior utilicen intensivamente los medios electrónicos para interactuar con la administración aduanera. En ese contexto, se ha desarrollado e implantado el servicio de pago electrónico de documentos aduaneros cuyo objetivo es facilitar y hacer más eficiente la cancelación de los derechos e impuestos a la importación y multas, bajo las modalidades de Teledespacho (sistema que automatiza el despacho aduanero) e Internet, completando así el ciclo electrónico de despacho aduanero. ADUANAS ha delegado desde 1994 en las entidades bancarias su función recaudadora, para ello ha suscrito convenios de prestación de servicios con los principales bancos, lograr su compromiso de participar en este proyecto fue de mucha importancia toda vez que, para su implantación, los bancos también debían efectuar adecuaciones en sus sistemas. Antes de la puesta en marcha del pago electrónico, sólo era posible efectuar las cancelaciones de los documentos aduaneros a través de las ventanillas de las entidades bancarias autorizadas por la Administración Aduanera, previa presentación de los documentos a cancelar y realizando el pago con efectivo o cheque. El proceso de pago por ventanilla se realiza como sigue: • En el momento de la aceptación de la Declaración, el Sistema Integrado de Gestión Aduanera (SIGAD) genera un identificador denominado Código de Documento Aduanero (CDA) y determina el monto de los tributos correspondientes, dicha información es proporcionada al Agente de Aduanas para que proceda a la cancelación. • El Agente de Aduanas o el importador se traslada a alguno de los bancos autorizados. • La entidad bancada mediante un software obtiene del servidor central de ADUANAS el monto a pagar. • De efectuarse el pago, la entidad bancada y ADUANAS registran simultáneamente los datos correspondientes de la cancelación. ; Trabajo de suficiencia profesional

The aim of the research was to analyze the legal and organizational foundations of e-government. The introduction of e-government in Ukraine is regulated by a large number of normative legal acts in the field of information society development. The analysis of information sources-legal norms by using general scientific and special scientific methods led to the conclusion that the provisions of administrative legislation also belong to the information legislation. It was concluded that the legal framework for the implementation of e-government should not only be harmonized with generally recognized international standards, but also, developed and adopted in the context of the Sustainable Development Goals until 2030. Based on the assessment and comparison of the main trends in the development of digital economy, simplification, decentralization, deregulation, institutional capacity development and communication support are attributed to the main achievements and digital capabilities of Ukraine in the direction of e-government. Definitely, the need to improve e-governance mechanisms in the sphere of telecommunication networks at the state level is emphasized.

(TIC), en pro de mejorar la provisión de servicios, el acercamiento y las relaciones de la administración pública con los ciudadanos. Por esta razón, en este artículo se analiza cómo las TIC e Internet son utilizadas por parte del gobierno central en la prestación de servicios públicos. Realizada la revisión bibliográfica-documental, se concluye que el gobierno electrónico es una herramienta tecnológica con la potencialidad de incluir social, política y económicamente a los ciudadanos, por este hecho, el reto de la administración pública es involucrar a éstos en las actividades de la gestión pública. El Gobierno Electrónico Nacional está compuesto por soluciones institucionales y e-servicios que en su gran mayoría son soluciones que, de manera aislada, las instituciones públicas han desarrollado con anterioridad, además de una nueva institucionalidad con una planeación estratégica inicial y base legal que le permite iniciar su desarrollo y reflexión. Finalmente, si bien es cierto que existe un aumento del Indice de Desarrollo del Gobierno Electrónico (EGDI) en este último periodo bianual, éste es una oportunidad de mejora para la Administración Pública Nacional. AbstractIn order to improve the Public Administration service delivery, approach, and relations with citizens, the Ecuadorian central government administration has developed activities based on information and communication technologies (ICTs). Therefore, this article presents an analysis of the way ICTs and Internet are used by the central government to deliver public services. Once the bibliographic and documentary review is finished, the conclusion is that the electronic government is a technological tool with the potential of including citizens from the social, political, and economical point of view. Hence, the challenge of public administrations is to involve citizens in the government administration activities; the national electronic government is composed of institutional solutions and e-services mostly are solutions in isolation public institutions have developed previously, besides a new institutional framework with an initial strategic planning and legal basis that allows you to start your development and reflection. Finally, while it is true that there is an increase in e-government development index (EGDI) in the last two-year period, the electronic government is an improvement opportunity for the National Public Administration.

El presente estudio es una revisión bibliográfica de la evolución del E-government en Colombia tal como se ha aplicado en el departamento del Atlántico. Se concluye que, en Colombia, se ha otorgado importancia en los documentos oficial esa la infra e infoestructura; sin embargo, la revisión de los procesos en el departamento del Atlántico muestra que no se ha tenido en cuenta que estas necesitan de una actualización permanente y se evidencia que en materia de infocultura aún hay mucho trabajo por hacer en el marco de apropiación de las TIC por parte de los ciudadanos, aunque los planes de desarrollo prioricen la necesidad de trabajar en esta área. El Estado colombiano es consciente de que el E-government es la alternativa más coherente al momento de optimizar los procesos de comunicación entre los gobiernos y los ciudadanos a través del establecimiento de plataformas amigables. Sin embargo, la revisión documental muestra que los esfuerzos han sido desarticulados y que existen falencias en los procesos de comunicación. ; The present study is a bibliographic review of the evolution of E-government as it has been applied in the departamento del Atlántico. The study concludes that in Colombia, official documents show the importance given to the infra and the infostructure. However, the revision of the processes in departamento del Atlántico, reveals the lack of investment in modernization and maintenance, and it is evident that in relation to infoculture there is a lot of work to do. Even though development plans give importance to infoculture, citizens have not had opportunities for social appropriation of TIC. The Colombian government is conscient that E-government is the most coherent alternative when seeking to optimize communication processes between governments and citizens through the establishment of friendly platforms. However, the review shows that efforts lack articulation and that there are many flaws in the communication processes.

OBJECTIVE: The main purpose of this research was to highlight the importance of the implementation of electronic government and how it is developing in relation to current public management, since this is considered by the State as a process that aims to achieve compliance with the needs and expectations of citizens through the establishment of more transparent and efficient tempering tools. METHODOLOGY: The methodology used in this article has been under a quantitative approach, through the review of various bibliography of national and international organizations as well as authors referring to the information previously investigated by them. RESULTS: As a result, it was evidenced that efficient public management allows carrying out national plans, strategies and policies that are aimed at satisfying the needs of citizens. CONCLUSION: Finally, it is concluded that, the implementation of digital government in the public administration would bring with it several benefits, which in a certain period would contribute to forming a productive partner country. ; OBJETIVO: La presente investigación tuvo como propósito principal el resaltar la importancia de la implementación del gobierno electrónico y como se está desarrollando en relación la gestión pública actual, puesto que esta es considerada por parte del Estado como un proceso que tiene como propósito el lograr cumplir con las necesidades y expectativas que tienen los ciudadanos por medio de la instauración de herramientas de temple más transparente y eficiente. METODOLOGÍA: La metodología empleada dentro del presente artículo ha sido bajo un enfoque cuantitativo, mediante la revisión de variada bibliografía de organismos nacionales e internacionales como también autores referentes a la información previamente investigada por ellos. RESULTADOS: Como resultado se evidenció que una eficiente gestión pública permite llevar a cabo planes, estrategias y políticas nacionales que estén dirigidas a satisfacer las necesidades que presenta la ciudadanía. CONCLUSIÓN: Finalmente, se concluye que, la implementación del gobierno digital en la administración pública traería consigo varios beneficios, el cual en un plazo determinado contribuirían a formar un país socio productivo.

This article is concerned with the features and role of legally significant messages on the Internet within the functioning of e-government. A special role in creating e-government is played by legal documents and legally relevant information available online. Only legally significant information leads to the emergence and development of legal relations governed by rules of law. However, it is difficult to determine legally relevant data in a large information flow. The main objective of this article is to examine the role of electronic communication in operating e-government. While writing this article, the authors used methods of collecting and studying certain facts; generalization methods; methods of scientific abstraction; methods of cognizing regularities. The authors of the article have concluded that legally relevant information available on the Internet is information that has certain forms of external manifestation, entails legal consequences and somehow contributes to governing citizens' legal relations. The authors have suggested their definition of e-government, which is the concept of public administration inherent in the information society. This concept is based on the capabilities of information and telecommunication technologies and the values of an open civil society. E-government consists of three main modules: services for citizens; services for institutions and organizations; services for state bodies. When rendering services, the authorities exchange legally relevant e-information with citizens. The use of new Internet technologies by government bodies can decrease costs for maintaining and financing activities of the state apparatus, increase savings of taxpayers and improve the openness and transparency of government bodies.

El presente documento se inscribe en un trabajo de enfoque cualitativo, dentro de un diseño documental, con nivel descriptivo, el cual tuvo como objetivo general: describir la figura de e-gobierno, como una transformación gubernamental en Venezuela. Este documento investigativo, se origina por considerar si el e-gobierno, es fuente de modernización y transformación gubernamental en Venezuela, basado en la reflexión de las normas que regulan el e-gobierno en Venezuela y los beneficios y desventajas a los que debe enfrentarse tal figura dentro de la administración pública. Esta investigación ha utilizado como fuentes de análisis de la información: la Constitución de la República Bolivariana de Venezuela, La Ley de Infogobierno, el Decreto 825, entre otras. Se finiquita que en Venezuela existe de manera teórica la figura de e-gobierno dentro de la gestión pública venezolana, enumerándose algunas ventajas que conlleva la usanza de la estrategia del paradigma de la Nueva Gestión de Gobierno por medio de la figura del e-gobierno en la República. ; This document is part of a qualitative approach work, within a documentary design, with a descriptive level, which had the general objective: to describe the figure of e-government, as a governmental transformation in Venezuela. This investigative document originates from considering whether e-government is a source of government modernization and transformation in Venezuela, based on the reflection of the norms that regulate e-government in Venezuela and the benefits and disadvantages that such must face. figure within the public administration. This research has used as sources of information analysis: the Constitution of the Bolivarian Republic of Venezuela, the Infogovernment Law, Decree 825, among others. It is concluded that in Venezuela the figure of e-government exists within the Venezuelan public management, listing some advantages that the use of the strategy of the New Government Management paradigm entails through the figure of e-government in the Republic. ; 156-163 ; buitragomariana@gmail.com ; omarpc84@hotmail.com ; Anual