Brief exploration of quality in higher education ; Brève exploration de la qualité dans l'enseignement supérieur
Quality assessment in higher education is subject to a wealth of literature in many languages and disciplines. Claiming exhaustiveness would therefore be a challenge. There are a multitude of forms of quality assessment: quality assurance, accreditation, rankings, student learning evaluation, peer review, etc. It has been chosen here to focus on quality assurance, i.e. an assessment by an external body of the procedures by which the institution seeks to achieve its objectives. Quality assurance follows a standard procedure: self-assessment of the institution, external audit by experts (usually composed of peers) and monitoring of the evaluation. Quality assurance takes as its model the Total Quality Management of the industry. It is one of the precepts of the New Public Management, which consists of the application of corporate management methods to the public sector. Faced with the abundant literature in this field and in many languages, it has been chosen to cross the French-speaking and English-speaking literature, focusing particularly, but not exclusively, on Europe and the Bologna Process. As a first step, a history of quality assurance born in the United States and then spread to Europe will be presented in order to understand the conditions under which this management tool has emerged and spread. As a second step, the article rebuilds an informal network of authoritative authors in the quality assessment analysis. These authors often collaborate together and submit their analyses to the education policy service of international organisations (OECD, UNESCO), the European Union or national governments. As such, they have significant resources (in terms of funding, dissemination materials, academic and political allies) that enable them to become involved in literature. The third part of the article presents a series of critical analyses of certain effects of quality assurance on academia: changes in the role of the university, relations between the higher education institution and its environment (mainly ...