ACTION Network Review: A comparative study of Network 12 and Network 14
In: http://hdl.handle.net/1885/95464
Role of Project On Monday, 1 September 2014, the Australian Capital Territory Internal Omnibus Network (ACTION) launched Network 14, promising more direct, more frequent and better alignment between weekday and weekend routes (ACTION, 2014c). The redesign also reduces services in the evenings and the inter-peak, but significantly increases those during weekends. This report evaluates Network 14 with reference to Network 12, and the public transport vision as set out in Transport for Canberra (ACT Government, 2012c). This takes place through a mixed methods approach, combining an analysis of community consultation as part of the network implementation, anecdotal evidence from Network 14 customer interface, and a detailed study of route coverage, resource allocation and patronage trends using ACTION's critical business systems, including HASTUS and netBI. Patronage trends formed the primary point of analysis, and were identified at various temporal scales, by suburb and district, at bus stations and corridors, as well as in particular scenarios where network planning principles could be tested. Such included the impact of adding routes, withdrawing routes, as well as the effects of introducing and discontinuing through-routing. Summary of Key Findings • An increased focus from an all-day to a peak-first network has not hurt patronage to the extent expected, but a continued trend in this direction is ill-advised • Investments in the weekend network have paid off, where patronage has increased by 10.2 percent • Through-routing does work, as evident by a 43 percent patronage increase seen when introduced, and a 30 percent patronage drop when discontinued • Effective information design is critical, as embodied by the success of Route 250 in generating 30 to 45 percent additional trips between Belconnen and Gungahlin town centres • A range of unexplained anomalies in patronage trends have been identified, including an imbalance of outbound and inbound trips, as well as origin and destination passengers Recommendations for ACTION The following recommendations are devised based on the discussion in Chapter 6: • Simplify the network- Run less routes at a higher frequency Layer routes onto corridors to improve effective frequency Reduce the number of trip variants Through-route all-day along the Blue and Red Rapid corridors, supplementing the trunks with additional services (Routes 300 and 200 respectively) during the peaks Operate this weekday network at a reduced frequency on weekends • Improve information design- Redesign timetables and destination signs on buses Introduce frequent network branding incorporating frequency mapping Rationalise routes and route numbers Use NXTBUS to its full potential, for instance by displaying connection information in real time • Implement the bold reforms- Argue the case that mass transit exists to serve the masses Change community expectations by incorporating roads into any discussion of 'equity' in the provision of public transport Redesign future networks without fear of community pressure Challenge established work practices and refrain from predicting union reaction • Consider the benefits of franchising- A new Transport for Canberra agency can set Service Level Agreements (SLAs) for operators, with penalties and incentives in place for meeting Key Performance Indicators (KPIs) Franchising has cut costs around Australia whilst modernising work practices (TTF Australia, 2012) Savings can be reinvested back into the network