ISKUSTVA MEDIJATORA U PROCESU OBITELJSKE MEDIJACIJE U SLUČAJEVIMA PARTNERSKOG NASILJA ; EXPERIENCE OF MEDIATORS IN THE FAMILY MEDIATION PROCESS IN THE CASES OF VIOLENCE IN PARTNER RELATIONSHIPS
U radu je prikazano iskustvo medijatora u procesu obiteljske medijacije u slučajevima partnerskog nasilja na temelju rezultata istraživanja provedenog u sedam centara za socijalnu skrb u kojem je sudjelovalo dvanaest stručnih radnika s odgovarajućom edukacijom za provođenje obiteljske medijacije. Svrha istraživanja je bila opisati i analizirati iskustva medijatora u procesu obiteljske medijacije s partnerima koji su imali iskustvo nasilja te utvrditi mogućnost njene primjene u takvim slučajevima. Korišten je kvalitativni pristup, a pri analizi prikupljenih podataka primijenjen je postupak tematske analize. Rezultati istraživanja pokazuju da medijatori ističu neke specifičnosti upravljanja procesom medijacije s partnerima koji su imali iskustvo nasilja po pitanju sigurnosti procesa, uspostave ravnoteže moći i konstruktivnog dijaloga strana u medijaciji, što zahtijeva od medijatora primjenu određenih tehnika i vještina. Također, rezultati istraživanja govore u prilog tome da medijatori percipiraju mogućnost provođenja obiteljske medijacije s partnerima koji su imali iskustvo nasilja pri čemu pored temeljnih pretpostavki za provođenje medijacije ističu nužnost uvažavanja i specifičnih pretpostavki poput vremenske distance od nasilja, utjecaja nasilja na žrtvu, stvaranja sigurnih uvjeta, dobre educiranosti medijatora te primjene nekih procedura koje bi trebalo provesti po pitanju procjene nasilja, sigurnosti i odabira modela medijacije. ; The paper presents the experience of mediators in the family mediation process in the cases of violence in partner relationships based on the results of a research conducted in seven social welfare centres in which twelve experts adequately trained for the implementation of family mediation participated. The aim of the research was to describe and analyse the experience of the mediators in the family mediation process with the partners who had experienced violence and to determine the possibility of its application in such cases. The qualitative approach was used, and the procedure of topic analysis was used. The research results show that the mediators point out some specific features of the management of the mediation process with the partners who have experienced violence with regard to the safety of the process, establishment of the balance of power and a constructive dialogue of the parties in mediation, which demands the mediators to apply certain techniques and skills. Additionally, the results of the research indicate that the mediators perceive the possibility to implement family mediation with the partners who have experienced violence and that, apart from the basic prerequisites for the implementation of mediation, they emphasise the necessity to recognise the specific prerequisites, such as the time distance from violence, the influence of violence on the victim, creation of safe conditions, good level of the mediators' education and the application of some procedures which should be conducted in terms of the assessment of violence, safety and selection of the mediation model
