Suchergebnisse

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

This article examines the quality of sport events in the matches of Lithuanian basketball teams. The theoretical part analyzes the concept, significance, quality of sports events and the factors that determine it. A comparative analysis of quality assessment models was performed and the most appropriate quality model for sports events was selected for this study - SPORTSERV (Theodorakis & Kambitsis, 1998; Theodorakis et al., 2001; Theodorakis et al., 2008). A questionnaire was prepared based on this model. The survey collected and analyzed data, discussed results, and presented conclusions. Question arises – how to properly assess the quality of a sporting event? Object of work – quality of matches events in Lithuanian basketball teams (Lithuanian national basketball men's and women's national teams, Lithuanian youth). The aim of the work – to evaluate the quality of a sports event from the point of view of spectators: on the example of Lithuanian basketball team matches. The goals: 1. To define the concept and meaning of a sports event and it's quality. 2. To identify the factors determining the quality of sports events from the theoretical point of view. 3. To reveal the quality of Lithuanian basketball teams: Lithuanian national basketball men's and women's teams, Lithuanian youth match events held from 01.09.2019 to 01.06.2020 from the point of view of spectators. Conclusions: 1. The definition of a sporting event can be distinguished as the gathering of sports participants, spectators at a certain place and time at which they watch or participate in a sports competition. Sports events are divided according to - the level of the game (professional or amateur), only one sport (European and world championships of various sports) or several sports (Olympic Games). The significance of sporting events can be divided into direct (economic) and indirect (social, cultural, political). The quality of a sporting event can be described as the satisfaction of spectators and participants with the event and one of the ...

This article examines the quality of sport events in the matches of Lithuanian basketball teams. The theoretical part analyzes the concept, significance, quality of sports events and the factors that determine it. A comparative analysis of quality assessment models was performed and the most appropriate quality model for sports events was selected for this study - SPORTSERV (Theodorakis & Kambitsis, 1998; Theodorakis et al., 2001; Theodorakis et al., 2008). A questionnaire was prepared based on this model. The survey collected and analyzed data, discussed results, and presented conclusions. Question arises – how to properly assess the quality of a sporting event? Object of work – quality of matches events in Lithuanian basketball teams (Lithuanian national basketball men's and women's national teams, Lithuanian youth). The aim of the work – to evaluate the quality of a sports event from the point of view of spectators: on the example of Lithuanian basketball team matches. The goals: 1. To define the concept and meaning of a sports event and it's quality. 2. To identify the factors determining the quality of sports events from the theoretical point of view. 3. To reveal the quality of Lithuanian basketball teams: Lithuanian national basketball men's and women's teams, Lithuanian youth match events held from 01.09.2019 to 01.06.2020 from the point of view of spectators. Conclusions: 1. The definition of a sporting event can be distinguished as the gathering of sports participants, spectators at a certain place and time at which they watch or participate in a sports competition. Sports events are divided according to - the level of the game (professional or amateur), only one sport (European and world championships of various sports) or several sports (Olympic Games). The significance of sporting events can be divided into direct (economic) and indirect (social, cultural, political). The quality of a sporting event can be described as the satisfaction of spectators and participants with the event and one of the factors determining the demand for this type of event. 2. After analyzing the scientific literature of different authors as the factors determining the quality of sports events can be distinguished - material things (palpability), security, event location, emotion, event time, information about the event, discounts, food quality, staff competencies and friendliness, labeling, design, empathy, reliability (reputation of sports event organizers), level of play and experience of athletes, price, access (location of the sports event and it's attractiveness). 3. The research revealed that the quality of the research was well assessed by the spectators in the Lithuanian basketball team matches. Analyzing the satisfaction of men and women in the matches of Lithuanian basketball teams, it was noticed that the satisfaction of men was higher than that of women. The highest scores of respondents were in the safety category (the location and environment of the event are safe). Where most efforts should be made in organizing Lithuanian basketball team matches, respondents named the category of material things (modernity of the arena, sound system, ventilation, etc.). This category had the lowest scores for both womens and mens.

This article examines the quality of sport events in the matches of Lithuanian basketball teams. The theoretical part analyzes the concept, significance, quality of sports events and the factors that determine it. A comparative analysis of quality assessment models was performed and the most appropriate quality model for sports events was selected for this study - SPORTSERV (Theodorakis & Kambitsis, 1998; Theodorakis et al., 2001; Theodorakis et al., 2008). A questionnaire was prepared based on this model. The survey collected and analyzed data, discussed results, and presented conclusions. Question arises – how to properly assess the quality of a sporting event? Object of work – quality of matches events in Lithuanian basketball teams (Lithuanian national basketball men's and women's national teams, Lithuanian youth). The aim of the work – to evaluate the quality of a sports event from the point of view of spectators: on the example of Lithuanian basketball team matches. The goals: 1. To define the concept and meaning of a sports event and it's quality. 2. To identify the factors determining the quality of sports events from the theoretical point of view. 3. To reveal the quality of Lithuanian basketball teams: Lithuanian national basketball men's and women's teams, Lithuanian youth match events held from 01.09.2019 to 01.06.2020 from the point of view of spectators. Conclusions: 1. The definition of a sporting event can be distinguished as the gathering of sports participants, spectators at a certain place and time at which they watch or participate in a sports competition. Sports events are divided according to - the level of the game (professional or amateur), only one sport (European and world championships of various sports) or several sports (Olympic Games). The significance of sporting events can be divided into direct (economic) and indirect (social, cultural, political). The quality of a sporting event can be described as the satisfaction of spectators and participants with the event and one of the factors determining the demand for this type of event. 2. After analyzing the scientific literature of different authors as the factors determining the quality of sports events can be distinguished - material things (palpability), security, event location, emotion, event time, information about the event, discounts, food quality, staff competencies and friendliness, labeling, design, empathy, reliability (reputation of sports event organizers), level of play and experience of athletes, price, access (location of the sports event and it's attractiveness). 3. The research revealed that the quality of the research was well assessed by the spectators in the Lithuanian basketball team matches. Analyzing the satisfaction of men and women in the matches of Lithuanian basketball teams, it was noticed that the satisfaction of men was higher than that of women. The highest scores of respondents were in the safety category (the location and environment of the event are safe). Where most efforts should be made in organizing Lithuanian basketball team matches, respondents named the category of material things (modernity of the arena, sound system, ventilation, etc.). This category had the lowest scores for both womens and mens.

Running a successful sporting event—whether it's a local event, state championship, or international competition—requires the knowledge and skills to plan, organize, promote, lead, and communicate effectively. Managing Sport Events, Second Edition With Web Resource, will prepare readers to manage events with ease, guiding them through the entire process, from event conception to postevent evaluation. Merging research findings with best practices, Managing Sport Events, Second Edition, presents the key principles of event management to prepare students to enter the field with the skills needed to immediately engage in event production and evaluation. With updated references throughout, the second edition emphasizes practical application by offering plenty of contemporary examples and learning opportunities for students.

Full assurance of safety during mass events is a complex process, subject to provisions of generally applicable law. These provisions regulate in detail all basic obligations and requirements provided for this particular kind of events. However, in the course of time some of the regulations provided for in the Polish legal system gave rise to doubts about their specificity. In this paper the authors discuss and clarify the areas which are necessary to ensure the highest level of safety of sports events i.e. the circulation of information during the preparation, organization and execution phase of the event, organization of evacuation as well as cooperation of organizers with entities designated for protection. The study is of utilitarian character and it encourages extensive discussion related to the field of provision of safety during sports events.

Bringing together scholars, practitioners and policy makers, this book focuses upon the legacies sought by cities that host major sports events. It analyses how governments, the IOC and others define and measure "legacy". It also focuses upon the challenges and opportunities facing future host cities of mega-events, looking at their aspirations and the intended impact upon their domestic and international development. It questions what the global shift in geographical location of mega-events means for sports development and the business of sport, what the attractions are for cities seeking to harness the hosting of mega-event, and whether there may be longer term consequences for the bidding and hosting major sporting events in the wake of the widespread social unrest that accompanied the preparations in Brazil for hosting the FIFA World Cup (2014 and the Summer Olympics (2016) and in Turkey, where there was significant opposition to bid the 2020 summer Olympiad

Chapter 1. Introduction – Sports Mega-Events in Asia: Past, Present and Future (John Horne, Koji Kobayashi, Younghan Cho and Jung-Woo Lee) -- Chapter 2. Olympic Games and China's Rise (Susan Brownell) -- Chapter 3. Political Ideologies, Two Chinas Issue, Mega-events in Taiwan (Yu-Wen Chen and Tien-Chin Tan) -- Chapter 4. Politics of the Asian Games and the East Asian Games in China (Marcus P. Chu) -- Chapter 5. Sport Mega-Events and the Contested Terrain of Space, Bodies and Commodities: The Politics and Complexities of Rugby World Cup 2019 (Steven J. Jackson and Koji Kobayashi) -- Chapter 6.Environment Eclipsed: Tokyo 2020 Sustainability Initiatives and the Pandemic Postponement (Robin Kietlinski) -- Chapter 7. Networking Dissent Voices: Korea-Japan Civic Alliance for Olympic Resistance (Kyoung-Yim Kim, Satoko Itani, Kyung Ryeol Lee and Misako Ichimura) -- Chapter 8. Better, Bigger, Bitter – The Rise of the Asian Games in a Toxic Political Environment (Jörg Krieger) -- Chapter 9. Inter-Korean connection in 2018 at Sport Mega-Events in Asia: From the Winter Olympic Games in PyeongChang to the Summer Asian Games in Jakarta-Palembang (Jung-Woo Lee and Younghan Cho) -- Chapter 10. The Rugby World Cup 2019 and the Politics of Disaster Recovery in Kamaishi, Japan (Masatoshi Mukoyama and Masayuki Takao).-Chapter 11. FIFA 2022 in Qatar: The Clash of Orientalism and Occidentalism (Kamilla Swart-Arries and Umer Hussain) -- Chapter 12. Sports Events and Infrastructure of Nostalgia: The Indonesian Asian Games 2018 and 'the Spirit of 1962' (Friederike Trotier).

Introduction -- The sports event industry -- Event organizations -- The sports event planning process -- Impacts and legacies -- Financial planning and control -- Event revenue maximization -- The bidding process -- Event implementation -- Marketing planning and implementation -- Innovative communications -- Sports event sponsorship -- Research and evaluation.

Sport events are used more and more in both developing and developed contexts to promote development (especially economic growth), enhance social cohesion and healthy lifestyles and profile locations as tourist destinations. Associated with an increased number of sport events and academic interest is greater focus on legacies, that is, what are the likely impacts (both positive and negative) of sport events. There are a range of legacies associated with sport events that include economic, social, political, tourism, infrastructural and sport impacts. There is a tendency to focus on the economic and infrastructural impacts and social legacies are often neglected. This is particularly the case the bigger the sport events. Furthermore, there is increased debate in the literature about what constitutes a sport event legacy and how can they be encouraged and assessed. In terms of the latter, the importance of undertaking research on legacy impacts is highlighted and methodological approaches are debated. This article draws on the growing body of literature on sport events and legacies to examine social aspects, an under-researched component of legacy research, in relation to key debates and issues as well as methodological aspects. Given the recent successful hosting of Africa?s first mega-event, the 2010 F?d?ration of International Football Association (FIFA) World Cup, the article reflects on the social legacies associated with this event.