Suchergebnisse

The goal of this paper is to create a comprehensive picture of the service process structure of a typical Hungarian Government Window, which functions as a one-stop shop service centre for administrative public services. The research is focusing on process management details regarding service quality, and excellence in public services. Performance indicators are identified through a literature review based on the similarities and differences of private and public services. We are using collected data from a Government Window to visualize front office operations with Business Process Modelling and we analyse the time-related data by using performance metrics identified in service quality literature. Our research provides useful insights into the Hungarian public service centre operations that can be useful as a basis of comparison with other countries' similar service systems. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

The goal of this paper is to create a comprehensive picture of the service process structure of a typical Hungarian Government Window, which functions as a one-stop shop service centre for administrative public services. The research is focusing on process management details regarding service quality, and excellence in public services. Performance indicators are identified through a literature review based on the similarities and differences of private and public services. We are using collected data from a Government Window to visualize front office operations with Business Process Modelling and we analyse the time-related data by using performance metrics identified in service quality literature. Our research provides useful insights into the Hungarian public service centre operations that can be useful as a basis of comparison with other countries' similar service systems.

This essay intends to explore three innovative ways to foster job creation in services: First, the switch from product markets to utility markets would induce more and new types of user services. Such a switch would not only be more employment friendly but also foster a sustainable economic development compatible with ecological principles. The reorientation from products to utilities provides strong arguments for an emphasis on the framework conditions of services, for instance for lowering VAT in favour of labour intensive services, for forward regulation through (usually service enhancing) high quality standards, for deregulating market entry barriers, and for subsidising networks instead of individual products or services. Second, the thesis of cost disease has to be reconsidered in view of productivity enhancing possibilities by new technologies, and in view of innovative possibilities in managing specific income risks related to modern services. Service-product chains are the main ingredient for increasing productivity in services which is demonstrated in the field of art. Various approaches of social insurance in this field offer also inspiring ideas for risk management beyond the traditional welfare state. The most important policy conclusion related to this experience is the inclusion of consumers into the financing of social insurance. Third, the switch from transfers to persons with low earnings capacities to the support of peoples self-reliance through their own work could also induce increasing demand for already existing or new types of job services, and contribute especially to gender equality in the labour market. The central policy conclusion is the recommendation to turn social benefit entitlements (transfers) into vouchers for buying or co-financing job services. ; Dieser Essay skizziert drei innovative Wege zur Förderung der Beschäftigung in Dienstleistungen: Erstens würde die Abkehr von Produktmärkten zugunsten von Nutzungsmärkten mehr und neue Typen von Nutzungsdienstleistungen hervorrufen. Auf Nutzungsmärkten wird der unmittelbare Nutzen und nicht ein möglicherweise Nutzen leistendes Produkt gekauft. Solch eine Umorientierung würde nicht nur der Beschäftigung, sondern auch der Umwelt gut tun. Darüber hinaus lenkt diese Strategie die Aufmerksamkeit auf günstigere Rahmenbedingungen für Dienstleistungen, z. B. auf eine Herabsetzung der Mehrwertsteuern für arbeitsintensive Dienstleistungen, auf eine an Zukunftsmärkten orientierte Regulierung durch Qualitätsstandards, auf die Deregulierung von Markteintrittsbarrieren und auf die Subventionierung von Netzwerken anstelle von einzelnen Produkten oder Dienstleistungen. Zweitens muß die These der 'Kostenkrankheit' revidiert werden, da durch die neuen Technologien die Möglichkeiten gestiegen sind, die Produktivität auch von Dienstleistungen zu steigern und die mit vielen Dienstleistungen verbundenen Einkommensrisiken durch modernes Risikomanagement abzusichern. Dienstleistungs- Produkt-Ketten sind die wichtigste Form der Produktivitätssteigerung in Dienstleistungen, was am Beispiel des Künstlerarbeitsmarkts demonstriert wird. Die Entwicklung der Sozialversicherung in diesem Bereich bietet anregende Ideen für ein Risikomanagement, das über den traditionellen Wohlfahrtsstaat hinausgeht. Die wichtigste Folgerung für die Politik ist die Einbeziehung der Konsumenten in die Finanzierung der sozialen Sicherung. Drittens könnte die Umlenkung von Transferzahlungen an Bezieher mit geringem Einkommensvermögen in direkte Beschäftigungsunterstützung deren Selbstvertrauen stärken, mehr Nachfrage nach Beschäftigungsdienstleistungen hervorrufen und dadurch vor allem die Gleichstellung zwischen den Geschlechtern auf dem Arbeitsmarkt fördern. Es wird daher empfohlen, den Tausch von Ansprüchen auf Sozialleistungen oder Transferzahlungen in Gutscheine zum Kauf von Beschäftigungsdienstleistungen zu ermöglichen.

The goal of this paper is to create a comprehensive picture of the service process structure of a typical Hungarian Government Window, which functions as a one-stop shop service centre for administrative public services. The research is focusing on process management details regarding service quality, and excellence in public services. Performance indicators are identified through a literature review based on the similarities and differences of private and public services. We are using collected data from a Government Window to visualize front office operations with Business Process Modelling and we analyse the time-related data by using performance metrics identified in service quality literature. Our research provides useful insights into the Hungarian public service centre operations that can be useful as a basis of comparison with other countries' similar service systems. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Caption title. ; Nov./Dec. 1943 not published. ; Mode of access: Internet. ; Issued by the Selective Service System.

We thank the following people for their comments on this text: Geneviève Bretière, Jacqueline Candau, Christophe Déprés, Laurent Dobremez, Philippe Jeanneaux, Dominique Vollet. Service production seems to be in line with rural dynamics (growth in environmental protection expectations and recreational and residential uses, rural tourism, etc.). The aim of this Communication is to reread the services provided by agriculture, with an economic reading framework for the production of services. Empirically, we focus on the conditions for the development of service agriculture and in particular on environmental services. ; Production of services seems in sync with rural dynamics (growth of expectations of environmental protection and increasing of leisure and residential uses, rural tourism.). The objective of the communication consists in reading again services provided by agriculture, with an economical framework of the production of services. On the empirical plan, we analyze conditions of development of agriculture of service and more precisely environmental services. ; We thank the following people for their comments on this text: Geneviève Bretière, Jacqueline Candau, Christophe Déprés, Laurent Dobremez, Philippe Jeanneaux, Dominique Vollet. Service production seems to be in line with rural dynamics (growth in environmental protection expectations and recreational and residential uses, rural tourism, etc.). The aim of this Communication is to reread the services provided by agriculture, with an economic reading framework for the production of services. Empirically, we focus on the conditions for the development of service agriculture and in particular on environmental services. ; Nous remercions les personnes suivantes pour leurs commentaires sur ce texte : Geneviève Bretière, Jacqueline Candau, Christophe Déprés, Laurent Dobremez, Philippe Jeanneaux, Dominique Vollet. La production de services semble en phase avec les dynamiques rurales (croissance des attentes de protection de l'environnement et des usages ...

The new public service through the Mall Public Service is the answer to the wishes of the public about fast, easy, safe, comfortable and integrated services. It takes high morale and fighting power to bring all Human Resources personnel to the level of change Mall Public Service l is an integration of business processes, operational mechanisms, data sharing, management of Human Resources, infrastructure facilities that support the convenience of each visitor, especially for vulnerable groups, cooperation between the central government, regional governments, and the private sector A total of 24 agencies both central, regional, State-Owned Enterprises (BUMN), Regional-Owned Enterprises (BUMD) joined in this Public Service Mall. From here also, 168 types of services can be directly arranged, starting with police services, Social Security Administering Agency (BPJS) Health, labor, taxation, immigration, MSME galleries, banking, prosecutors, State electricity companies (PLN), Regional Water Companies (PDAM) ), including licensing for Micro, Small and Medium Enterprises (UMKM). So, people do not need to go back and forth to many places to take care of many things. But, it is enough to come in one place, and the officers assigned at the Sidoarjo Mall Public Service are officers who are already trained, professional, and always friendly in serving. The goal is that the community is truly maximized when they receive services. As the existing program, namely prioritizing community satisfaction in service. So the officers stationed here are friendly people in serving the community. Where a good government is a government that serves, not ask to be served.

Title from cover. ; Kept up to date between annual issues by supplements. ; Mode of access: Internet.

__Abstract__ Citizens consider certain public (and private) services as essential services and therefore to be shielded from the full extent of market forces. Little is known about why some services are considered essential public services while other sometimes very similar services are not. In this article, we analyse public opinion using Eurobarometer data to test models exploring what factors determine whether citizens in 15 EU countries consider certain services as essential services and therefore to be provided to all. Despite the variety in public opinion, political orientations and geographic factors do little to explain why citizens have different opinions about the provision of public services. The article ends by outlining a research agenda for the further analysis of this underexplored research topic

Telehealth is an ideal way to provide the healthcare services to people. Contrast to previous programs applied to individual patient care only, telehealth, or the terminology of ICT integration "cloud computingâ€, is more broadly to population health well development. This study takes the Taiwan T city healthcare cloud service as a case study to survey 1) the architecture of government healthcare cloud; 2) the services of healthcare Cloud Computing; 3) the development stages from a few ICT services to healthcare cloud. The findings enhances the knowledge for developing cloud computing service and provides the experience to mitigate the transformation risks.

This thesis deals with environmental services, in the domain of upkeep and management of rural areas, from a service economics perspective. After having defined those environmental services, we show the different 'institutional sectors' in which the production of these services is organized. Then, in the absence of a statistical source which can be used for environmental services, we present an inventory of these services in three rural territories. It shows that the local authorities, and not the agriculturalists, are main producers of those services. Finally, a specific analysis of the role of 'institutional sectors' is conducted through three case studies: the first is about agri-environmental policy (the 'prime à l'herbe'), the second concerns a social integration structure and the last deals with a local development action focused on environmental services. ; Cette thèse est consacrée aux services environnementaux, dans le domaine de l'entretien et de la gestion de l'espace rural, en mobilisant l'économie des services. Après avoir défini et caractérisé ces services environnementaux, nous montrons les différents « secteurs institutionnels » au sein desquels s'organise leur production. En l'absence de source statistique concernant les services environnementaux, nous présentons ensuite un inventaire de ces services produits à l'échelle de trois territoires ruraux. Il en ressort que ce sont les collectivités locales, et non les agriculteurs, les principaux producteurs de ces services. Enfin, une analyse spécifique du rôle des « secteurs institutionnels » est conduite à travers trois études de cas, dont l'une concerne une politique agri-environnementale (la « prime à l'herbe »), la deuxième une structure d'insertion sociale et la dernière une action de développement local centrée sur des services environnementaux.

This thesis deals with environmental services, in the domain of upkeep and management of rural areas, from a service economics perspective. After having defined those environmental services, we show the different 'institutional sectors' in which the production of these services is organized. Then, in the absence of a statistical source which can be used for environmental services, we present an inventory of these services in three rural territories. It shows that the local authorities, and not the agriculturalists, are main producers of those services. Finally, a specific analysis of the role of 'institutional sectors' is conducted through three case studies: the first is about agri-environmental policy (the 'prime à l'herbe'), the second concerns a social integration structure and the last deals with a local development action focused on environmental services. ; Cette thèse est consacrée aux services environnementaux, dans le domaine de l'entretien et de la gestion de l'espace rural, en mobilisant l'économie des services. Après avoir défini et caractérisé ces services environnementaux, nous montrons les différents « secteurs institutionnels » au sein desquels s'organise leur production. En l'absence de source statistique concernant les services environnementaux, nous présentons ensuite un inventaire de ces services produits à l'échelle de trois territoires ruraux. Il en ressort que ce sont les collectivités locales, et non les agriculteurs, les principaux producteurs de ces services. Enfin, une analyse spécifique du rôle des « secteurs institutionnels » est conduite à travers trois études de cas, dont l'une concerne une politique agri-environnementale (la « prime à l'herbe »), la deuxième une structure d'insertion sociale et la dernière une action de développement local centrée sur des services environnementaux.

This thesis deals with environmental services, in the domain of upkeep and management of rural areas, from a service economics perspective. After having defined those environmental services, we show the different 'institutional sectors' in which the production of these services is organized. Then, in the absence of a statistical source which can be used for environmental services, we present an inventory of these services in three rural territories. It shows that the local authorities, and not the agriculturalists, are main producers of those services. Finally, a specific analysis of the role of 'institutional sectors' is conducted through three case studies: the first is about agri-environmental policy (the 'prime à l'herbe'), the second concerns a social integration structure and the last deals with a local development action focused on environmental services. ; Cette thèse est consacrée aux services environnementaux, dans le domaine de l'entretien et de la gestion de l'espace rural, en mobilisant l'économie des services. Après avoir défini et caractérisé ces services environnementaux, nous montrons les différents « secteurs institutionnels » au sein desquels s'organise leur production. En l'absence de source statistique concernant les services environnementaux, nous présentons ensuite un inventaire de ces services produits à l'échelle de trois territoires ruraux. Il en ressort que ce sont les collectivités locales, et non les agriculteurs, les principaux producteurs de ces services. Enfin, une analyse spécifique du rôle des « secteurs institutionnels » est conduite à travers trois études de cas, dont l'une concerne une politique agri-environnementale (la « prime à l'herbe »), la deuxième une structure d'insertion sociale et la dernière une action de développement local centrée sur des services environnementaux.

Henry Tucker, an employee of the Federal Deposit Insurance Corporation (FDIC) for 17 years, was forced to resign [amidst threats of dismissal] once Selective Service investigators discovered that he failed to register for Selective Service when he was 18. Such a failure disqualifies the violator from federal employment, government benefits and penalties of $250,000 and up to five years in prison.

"ASM 85-02"--Change notice. ; "June 19, 1985"--Change notice. ; Includes bibliographical references. ; Mode of access: Internet.