COST OF SPECIALIZATION IN A SERVICE ECONOMY
In: Social science quarterly, Band 51, Heft 2, S. 237-262
ISSN: 0038-4941
3 general observations can be made about specialization. (1) The specialist has a commitment only to what falls within his sphere of interest, & COMM with other spheres is therefore difficult. (2) Specialization makes for limitation of vision & onesidedness. This slows down human growth & creates obstacles to horizontal & vertical COMM & to inter-generational COMM. (3) Mere coordination of existing specialists is often not enough for action-oriented programs. These characteristics account for 3 costs of specialization: (a) The costs of coordination, which have diff degrees of visibility. Visible costs are the explicit outlays, less visible costs are incident upon the use of sub-optimally coordinated services. (b) The costs of judgment, which results from the fact that mere coordination of specialists is adequate only when the processes are completely routinized & mechanized. (c) The costs of discontinuity, resulting from the specialist's difficulty, if not inability, to adjust to unforeseen situations. The costs of specialization are greater in the services than in the production of goods because services are less subject to the market test. This is true particularly of the Med services & even more so of the public services, the latter being even less subject to the market test than the former. This proposition is illustrated through an examination of the Med services at the present time. A. Peskin.