Suchergebnisse

The deinstitutionalization of society is in part associated with the growing implementation of new information and communication technologies. These new technologies bring about new collective formations. If the social sciences are succesfully to understand the impact of these technologies, we will need new ways of thinking about institutions and power. We shall take the case of telephone helplines as a test-bed for Foucault's proposals for understanding institutions' operation of power. Specifically, we use the Foucaultian notion that space, body and norms are constitutive elements of the corporeality of institutions. We report how this applies to the case of telephone helplines, and we claim that Foucault's concepts do not go far enough. Instead, we propose the new concept of 'extitution'. Extuition helps understand new anatomies of power anatomy and new kinds of social practices.

No contentos con Radio Marti, Estados Unidos se apresta a lanzar trasmisiones de television mediante Tele-Marti, un proyecto que viola todas las regulaciones internacionales de telecomunicaciones, entre ellas el articulo 12 de la Junta Internacional de Registros de Frecuencias

Au Perou, le debat sur la regionalisation devrait affronter des aspects cruciaux, tels que la necessite de changements dans la structure et la forme de l'etat, les problemes concernant la division des fonctions et des responsabilites entre gouvernement central et gouvernements regionaux, l'organisation d'un systeme financier regional, la reforme du systeme educatif, les besoins economiques et sociaux de chaque region. La participation a ce debat d'organisations representant la societe civile est indispensable

En este numero de la revista Nueva Sociedad se reproducen algunas de las contribuciones al debate social multiple sobre el desenvolvimiento de la television y otros medios audiovisuales en America Latina en los ultimos anos. Los articulos se ocupan de la funcion de la TV en la cultura latinoamericana, programacion, contenidos, politicas de informacion, propietarios de las emisoras, satelites y equipamientos tecnicos, bien como los derechos de la tele-audiencia y su participacion en una cultura de comunicacion democratica

Les politiques internationales correctement formulees et appliquees peuvent contribuer de facon efficace a la protection des droits de l'homme en Amerique Latine, comme le montre l'action de certaines organisations internationales caracterisees par le professionalisme et l'impartialite. Il faut cependant eviter de contrarier le profond attachement des pays a leur independance et ne pas les menacer, par le biais des questions humanitaires, de nouvelles restrictions a leur autonomie. Il convient egalement de definir des criteres objectifs et d'assigner des priorites inspirees exclusivement de motivations humanitaires. L'utilisation politique de tels problemes doit etre strictement ecartee de l'action en faveur des droits de l'homme

In January 2021, the storm Filomena paralysed Spain. One of the most affected cities was Madrid, which suffered a general collapse for several days. Metro de Madrid (underground railway company and one of the most popular public services in the city) continued to provide service to its users. Silvia Roldan (CEO of Metro de Madrid) wrote a daily post on LinkedIn to explain to users what problems they were facing, how they were being solved and how the service was ensured.
Metro de Madrid is an underground railway company that was inaugurated in 1919. It extends over 294 kilometres distributed in 302 stations. It employs 7,000 persons. Other data of Metro de Madrid are: 2,400 cars, 8,758 security cameras, 1,263 vending machines, 2,424 tele-indicators, 1,703 escalators, 541 lifts and 5,386 intercoms. "LinkedIn is a social network that has a great attraction, you are addressing a professional audience, which judges you on the basis of the work you do", says the CEO of Metro de Madrid in an interview conducted to illustrate this research.
This research is based on two hypotheses: 1) In a crisis context, direct communication between a company's executive and stakeholders reduces uncertainty and helps to restore institutional equilibrium; and 2) It is possible to find a paradigmatic model in this type of communication with specific stakeholders.
This research carried out a quantitative and qualitative analysis using a content analysis of Roldan's posts on LinkedIn during this crisis and an interview with the CEO of Metro de Madrid. This case gives us some lessons in communication as main results. LinkedIn is an optimal platform for crisis communication, especially if we want to transmit moderately long messages, with nuances, aimed at a professional audience willing to listen and dialogue.
Roldan's colloquial and friendly tone used in her posts are justified in this case (Filomena crisis). She is CEO of the company, direct witness of the facts and responsible for the solutions that are implemented. She uses the first-person narrative, which produces closeness and is a good remedy against uncertainty. It complements institutional messages, transmitted through institutional media and channels, which use a more aseptic and formal tone. The use of photographs in the published posts establishes an emotional links between the author of the post and readers. Readers feel like a direct witness of the facts, especially when the photograph is a subjective close-up.
LinkedIn, despite not being Metro de Madrid's main communication channel, is a useful and valuable platform for communicating in emergency situations, even in a more personal and less institutional way than other platforms. Perhaps its greatest virtue is to target a professional and specialised audience, which can be proactive in the resolution of an emergency. The use of LinkedIn in emergency situations is still under-researched compared to other social platforms such as Twitter, Facebook, WhatsApp or Instagram.
This article is part of the competitive research project: "Crisis and emergency communication in Social Media. Study of its use in Spain and design of information protocols for institutions and media (COMCRISIS - PID2019-109064GB-I00)" granted and funded by the Ministry of Science and Innovation of the Spanish Government.