Suchergebnisse

PurposeEmployees demand high responsibility and empowerment, while keeping their work communal and flexible. Initiatives that foster organizational participation (OP) can contribute to the fulfillment of such work conditions. Research in sociology and psychology demonstrated positive effects on job satisfaction as well as on productivity. However, adoption of social software is widely spread in firms, research on the determinants of computer-supported OP is scarce. The purpose of this paper is to describe the elements to consider when designing OP processes that aim to be beneficial for both the employer as well as the employees.Design/methodology/approachThe authors conducted 20 guided expert interviews to propose a nascent design theory, following a socio-technical approach that promotes democratic and humanistic principles.FindingsBuilding on the expert interview, the process model includes a topic horizon and a collaboration phase, which creates proposals that have to be decided in order to produce results. The authors show how employee competence and leadership commitment are as important as the workload and support as well as an option for anonymous communication. The authors propose a set of features and explain principles of implementation.Research limitations/implicationsDespite the authors' best efforts to diversify the authors' set of experts, the findings have a limited generalizability as the authors only interviewed a few selected German experts that were either members of the board, HR or IT managers, often concerned with organizing rather than only participating in computer-supported organizational participation (CSOP) processes. Besides testing the model in practise, future research should also consider surveying a broader (and more international) set of employers and employees.Practical implicationsThe authors propose a step-by-step procedure to introduce CSOP. Despite identifying many pitfalls, the research demonstrates that CSOP promises a wide variety of benefits to both employers as well as the employees of an organization, including increased satisfaction as well as productivity.Originality/valueThis is one of the first studies to propose a nascent design theory for CSOP. The authors derive a number of requirements to consider when implementing an information management system that seeks to improve both the efficiency and equality of employers and employees and lead to a win-win situation for both. The authors describe valid constructs for firms with spatially and timely dispersed teams and more than 50 employees. The research is based on 20 expert interviews, conducted with senior managers of medium and large German enterprises.

In the age of the digital generation, written public data is ubiquitous and acts as an outlet for today's society. Platforms like Facebook, Twitter, Google+ and LinkedIn have profoundly changed how we communicate and interact. They have enabled the establishment of and participation in digital communities as well as the representation, documentation and exploration of social behaviours, and had a disruptive effect on how we use the Internet. Such digital communications present scholars with a novel way to detect, observe, analyse and understand online communities over time. This article presents the formalization of a Social Observatory: a low latency method for the observation and measurement of social indicators within an online community. Our framework facilitates interdisciplinary research methodologies via tools for data acquisition and analysis in inductive and deductive settings. By focusing our Social Observatory on the public Facebook profiles of 187 federal German politicians we illustrate how we can analyse and measure sentiment, public opinion, and information discourse in advance of the federal elections. To this extent, we analysed 54,665 posts and 231,147 comments, creating a composite index of overall public sentiment and the underlying conceptual discussion themes. Our case study demonstrates the observation of communities at various resolutions: "zooming" in on specific subsets or communities as a whole. The results of the case study illustrate the ability to observe published sentiment and public dialogue as well as the difficulties associated with established methods within the field of sentiment analysis within short informal text.