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Presentation held at the following event: Onnline policy briefing of the projects CERES, ClimeFish with contribution of Blue-Action, held on 11 June 2020. Target audience: officers from REA/EC/EASME. ; The Blue-Action project has received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement No 727852

March 1996 saw the long-awaited publication of the British Government's Draft Adoption Bill, broadly welcomed here by Caroline Ball. As she makes clear when outlining the historical context, there has been an urgent need for a radical review of adoption law for some time. However, a number of provisions in the Draft Bill may require amendment. Among the areas Ball suggests for revision are: aspects of the welfare principles; the criteria for dispensing with parental consent; orders for step-parents; and the use of residence orders as an alternative to adoption. The omission of any reference to the consideration of children's race and culture also comes under scrutiny. She concludes that only when such issues have been satisfactorily resolved can the Bill be truly celebrated as an important step toward meeting the diverse range of needs of children affected by adoption.

In service operations the importance of the interface with the customer should be recognised. Care must be taken to ensure that activities of great relevance in industrial settings such as productivity and cost reduction are not applied with detrimental consequences to service delivery. Three strategies designed to increase customer satisfaction in service situations are reviewed.

The Sociological Data Archive (SDA) was founded in 1998, & it is the only institution that systematically provides access to data files from quantitative sociological surveys. The main access to the data library is provided on the Internet. The SDA also pays great attention to promoting secondary analysis & the employment of existing data sources & cooperates in organizing large research projects, especially the Czech participation in the ISSP. The SDA is a member of the CESSDA (Council of European Social Science Data Archives). This also means that the Archive can mediate access to materials stored in other social science data archives in Europe. The full inclusion of the SDA's services into an international network is connected to the adoption of international standards (DDI, XML technology), which is planned for the future. In recent years two qualitative data archives have also been established, the Czech Archive of Qualitative Data & Documents & the Digital Archive of Soft Data MEDARD. The Czech Statistical Office provides data services in the field of official statistics.