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Interpersonal communication as practical wisdom : reclaiming Aristotle's Nicomachean ethics for the professional sphere -- Interpersonal communication as civil communication : reclaiming John Locke's An essay concerning human understanding -- A relational view of interpersonal communication : reclaiming Ruesch and Bateson's Communication: the social matrix of psychiatry -- An interactional view of interpersonal communication : reclaiming Watzlawick, Beavin, and Jackson's Pragmatics of human communication -- Interpersonal communication as face-work within reference encounters reclaiming Erving Goffman's On face-work -- A relational model of interpersonal communication for face-to-face and virtual communication in reference encounters -- What did we learn?

Human relationships lie at the heart of social work practice, and an understanding of their importance is a crucial aspect of training. This text considers the place of relationships in current practice and explores the ways in which social workers can use relationship skills to achieve the best possible outcomes for their clients

Based on new comparative and analytical frameworks, this book provides a comprehensive and transnational account of major structural developments that are changing the traditional features of the academic profession. It examines the wider changes in higher education such as new governance models, massification and marketization, identity formation, internationalization and globalization, as well as new forms of knowledge production and their effects on academic life. This collection analyses the effects these changes will have on academic careers, and on employment relationships and academic labour markets in Europe and America. Contents: Enders, Jürgen/Weert, Egbert de: Introduction. - PART I. Modernisation Processes and the Academic Profession (Neave, Guy: The Academic Estate Revisited. Reflections on Academia's Rapid Progress from the Capitoline Hill to the Tarpeian Rock. - Enders, Jürgen/Boer, Harry de/Leisyte, Liudvika: New Public Management and the Academic Profession: the Rationalisation of Academic Work Revisted. - Scott, Peter: Markets and New Modes of Knowledge Production. - Henkel, Mary: Policy Change and the Challenge to Academic Identities. - Marginson, Simon: The Academic Professions in the Global Era). - PART II. Academic Profession and the Academic Workplace (Musselin, Christine: Profession, Market and Organisation. How is Academia Regulated? - Weert, Egbert de: The Organised Contradictions of Teaching and Research. Reshaping the Academic Profession. - Kehm, Barbara M. Doctoral Education. Pressures for Change and Modernisation. - Fairweather, James: Work Allocation and Rewards in Shaping Academic Work). - PART III. Changing Employment Relations in Higher Education (Farnham, David: Employment Relations in Europe. a Comparative and Critical Review. - Finkelstein, Martin J./Galaz-Fontes, Jesus F./Scott Metcalfe, Amy: Changing Employment Relationships in North America. Academic Work in the United States, Canada and Mexico). - PART IV. Conclusion (Enders, Jürgen/Weert, Egbert de: Towards a T-shaped Profession. Academic Work and Career in the Knowledge Society) (HoF/text adopted)

"Expert advice on growing your professional service firm or individual practice through social mediaShowing professionals and/or their marketers how to accomplish familiar marketing tactics in newer, slightly different ways, Social Media for Professionals and Their Firms takes you step by step in putting social media to work for your professional practice. Whether you want to build your own personal brand and on-line reputation, or are ready to explore new media for corporate marketing and communications, this book is the definitive guide for your strategic approach.Explores why the fastest and most leveragable way to expand relationships today is through the Internet Provides step-by-step approaches to successful professional bloggingDiscusses high-level strategies for effectively using Twitter, LinkedIn, Facebook, and bookmarking sitesIncludes pitfalls and success stories featuring notable social media trailblazers Timely and practical, this book shows you why new media is rapidly becoming the core way for professionals to reach their audiences"--

"Marketing in professional services and consulting businesses (law, accounting, property, management consulting, project management, engineering, technical services, etc.) has progressed significantly in recent years. It is now seen as a major contributor to attracting and retaining clients, building a successful brand, and growing revenue and profit.Professional Services Marketing Handbook covers key issues in business development, operations, and delivery and includes case studies, insights, and advice on CRM, digital and social media, thought leadership, branding, and client thoughts to provide the tools to deliver greater business impact"..