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Objective: Knowing the technologies of the working process predominant in the relationships between professionals and
users with sights to reach the comprehensiveness. Method: It is a qualitative study performed with 26 professionals of a
Psychosocial Care Unit - Centro de Atenção Psicossocial - (CAPS) in a municipality of the Rio Grande do Sul state, during
October 2006. The data were collected by means of a semi-structured interview and, subsequently, subjected to the
thematic analysis. Results: The soft, soft-hard and hard technologies are present in the CAPS daily practices, being that the
welcoming, bond and listening were identified as being soft ones; the structured skills as being soft-hard ones and the
medical charts and the psychotropic drugs as being hard ones. Conclusion: The use of technologies in the CAPS working
process might be mixed with comprehensiveness as the relationship between the health care staff and users is configured in
an interactive space.

Objective: Describe the sociodemographic profile of older people with depressive symptoms and their social support
structure regarding the size, composition and degree of the elderly proximity with the network components. Method:
Descriptive, transversal and quantitative study, conducted with 88 elderly, being used for data collection the Short
Geriatric Depression Scale, Minimum Map of Social Relations and a form composed by sociodemographic questions.
Results: Predominated older people the female sex, aged 60 to 69 years, low income and education. 807 people were
cited by the elderly to compose their social support network, with prevalence of intimate relationships and family
members. Conclusion: The identification of social support enables health professionals to work in a partnership with it
in order to promote a better quality of life of elderly.