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Public management continues to change at least in Bosnia and Herzegovina, even though it hovers at the door of the European Union. The interest in the concept of governance in public administration in Bosnia and Herzegovina is of recent date, which is why there is a lack of relevant research in this area. And certainly the specificities of the country's own organization contribute to the diversity of research and possible solutions and changes. The public sector in Bosnia and Herzegovina simply means public companys, public institutions and public administration (state, federal and county government and local self-government). This research, from the point of view of users of public administration services, also established a medium level of development of public management with regard to its functions and sought to obtain a more realistic picture from the point of view of citizens as users of its services.