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This paper attempts to reflect critically on the role which telephone call centers might play in the economic development of rural places in the 'information age', drawing mainly on a case study of the Highlands and Islands of Scotland. It argues that although call center employment tends mainly to be urban‐based, the growth of this form of work does present opportunities for some rural areas. The paper considers the locational factors rural areas would have to possess or develop in order to attract such work. It suggests call centers can make a valuable, though limited, contribution towards rural economic development, principally through the creation of additional employment opportunities and the stimulation of new skills and competencies. It also suggests that call centers do not represent a panacea for rural areas and that, indeed, it would be dangerous for rural areas to become over‐reliant on employment in this sector.

- Builds up quantitative skills with 'Maths moment' features and assesses them in the end of chapter activities. - Ensures students have the knowledge of real life businesses so they can apply their theoretical understanding with the 'Business in focus' feature. - Helps students get to grips with the content and tests key skills with activities at the end of every chapter

Urban and Regional Planning Series, Volume 26: British Cities: An Analysis of Urban Change provides an overview of urban change in Britain. The title focuses on the demographic and economic aspects of the British urban system. The text first covers the British urban systems, and then proceeds to tackling population and employment in British cities. Next, the selection deals with the concerns on migration and urban change, such as the migration pattern and the characteristics of migrants. The text also talks about issues in work travel. The last part discusses the British urban systems policy

Investigates ways in which the new information society might contribute to economic development at the regional level & help to lessen the gap between central & peripheral regions. Reports & policy statements by the Commission of the European Communities are optimistic that combining information-based goods & services with diffuse electronic networks can help offset the "tyranny of geography" that has relegated certain areas to the nether regions of social & economic participation. Here, the development of a telecommunications infrastructure in various European regions is outlined, exploring how the adoption of new information & communications technologies gives peripheral regions enhanced work mobility by (1) industrializing the service sector, (2) creating a spatial separation of production & consumption, & (3) allowing firms to manage at a distance. Barriers to such development are identified, & the concept of "learning region" is introduced to describe the prerequisites necessary to successful adoption of information & communication technologies at both the individual & organizational levels. 2 Tables, 1 Figure. K. Hyatt Stewart