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Diving into the annoying behaviors that color our day-to-day interactions with other people, author Shelley D. Lane considers why we label certain acts as rude, crude, or selfish and others as polite and proper. This book offers strategies for responding effectively and appropriately to what we may interpret as incivility.

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Disclaimer -- Acknowledgments -- Author -- Chapter 1: Medicine and the investigation thereof -- Definition -- The standard of care -- Two broad approaches to medicine -- Allopathic medicine -- Osteopathic medicine -- Investigation -- References -- Chapter 2: Professional ethics -- Hippocratic Oath -- Professional ethics -- Profession -- Ethics -- The Four Principles Approach -- Autonomy -- Beneficence and nonmaleficence -- Justice -- Influencers of unethical behavior

Cover -- Half Title -- Title Page -- Copyright Page -- Brief Contents -- Table of Contents -- Preface -- Part 1 Basics of Competent Communication -- Part 2 Creating Competent Messages -- Part 3 Communication Competency in Relationships -- Endnotes -- Photo Credits -- Glossary -- Index -- Chapter 1 Introduction to Interpersonal Communication -- Chapter 2 Perception and Communication -- Chapter 3 The Self-Conceptand Communication -- Chapter 4 Emotion and Communication -- Chapter 5 Verbal Communication -- Chapter 6 Nonverbal Communication -- Chapter 7 Conversation and Communication Style