Developing the Information Infrastructure for Medicare Beneficiaries: Summary of a Workshop
Developing the Information Infrastructure for Medicare Beneficiaries -- Copyright -- Acknowledgments -- Contents -- 1 Introduction -- POLICY CONTEXT FOR THE WORKSHOP -- 2 HCFA's Plan of Action -- WHAT HCFA WILL DO IN 1998 -- BUILDING A KNOWLEDGE BASE WITH BETTER INFORMATION DISSEMINATION -- RELYING ON THE COMMUNITY FOR ASSISTANCE -- 3 HCFA as a Successful Consumer Service Agency -- THE LESSONS OF MARKET EXPERIENCE -- CONSUMER ASSISTANCE ROLES -- Role of HCFA -- Roles of Other Participants -- Media -- Physicians -- Employers -- Insurance Commissioners and Health Departments -- Accreditation Organizations -- Patient Advocacy and Counseling Agencies -- Disease- and Disability-Oriented Groups -- Other Special Needs Populations -- IMPLEMENTATION -- 4 How to Reach Beneficiaries: Lessons from Private Industry -- HOW TO TARGET THE MEDICARE POPULATION -- Medicare Has a Heterogeneous Population -- Education and Marketing Should Be Done Together -- PARTNERING WITH EXPERT OUTSIDE GROUPS AND RESOURCES TO GET THE JOB DONE -- Relying on Traditional Medicare -- Cautions Concerning Private Plan Marketing -- 5 Role of Third Parties in the Information Infrastructure -- HOW CONSUMERS USE INFORMATION FOR DECISION MAKING -- What Affects the Level of Knowledge? -- Supporting the Decision-Making Process -- A Proposed Important First Step -- THE ROLE OF THE HICAP -- How to Best Provide Beneficiaries with This Information -- Liability Issues -- THE ROLE OF PROVIDERS: AN ISSUE OF TRUST -- THE FUTURE INFORMATION DISSEMINATION INFRASTRUCTURE -- Conditioning the Market -- 6 Best Practices and Models for an Open-Season Enrollment Process -- STATE OF NORTH CAROLINA TEACHERS' AND STATE EMPLOYEES' COMPREHENSIVE MAJOR MEDICAL PLAN -- Lessons Learned -- FEDERAL EMPLOYEES' HEALTH BENEFITS PROGRAM -- Lessons Learned.
