Human resource management: the public service perspective
1. The environment and roles of public service HRM -- 2. Development of civil service systems in the United States -- 3. Rights, restrictions, and laws -- 4. Management-employee-citizen relations -- 5. Strategic HRM -- 6. Job design, analysis, and classification -- 7. Recruitment and selection -- 8. Salary and wages -- 9. Benefits -- 10. Performance management -- 11. Human resource development -- 12. Discipline and dismissal -- 13. Efficiency, effectiveness, and risk management -- 14. The competent manager.