Electronic participation: 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019 : proceedings

Intro -- Editorial -- Organization -- Contents -- eParticipation Developments -- A Decade of eParticipation Research -- Abstract -- 1 Introduction -- 2 Defining the eParticipation Research Agenda -- 3 Research Approach -- 4 Findings -- 4.1 Tracks and Keywords - What Is the Conference Concerned with? -- 4.2 Method and Theory Use -- 4.3 Authors and Countries - Is There an ePart Core? -- 4.4 Impact -- 5 Conclusion and Future Work -- References -- Turning Ideas into Proposals: A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki -- Abstract -- 1 Introduction: Participatory Budgeting, Co-creation, and Participatory Technologies -- 2 Helsinki's Participatory Budgeting Process. Data and Methods -- 3 Results and Discussion: Blending Online and Offline Co-creation Activities in Helsinki's PB Trial -- 4 Conclusions -- Acknowledgements -- References -- 'Trendy' Cities: Exploring the Adoption of Different Types of Social Media by Portuguese Municipalities -- Abstract -- 1 Introduction and Short Literature Review -- 2 Research Question, Hypotheses and Methodology -- 3 Results -- 4 Conclusion -- Acknowledgments -- References -- Acceptance of Tools for Electronic Citizen Participation -- Abstract -- 1 Introduction -- 2 Project "E-Partizipation" -- 2.1 Applied Evaluation Framework and Research Questions -- 2.2 Research and Development Design -- 2.3 Testing Scenarios with Users -- 2.4 Stakeholder Interviews -- 3 Results -- 3.1 Technology Application -- 3.2 Trust in the Proposed Solutions (e-IDs) -- 4 Conclusion and Discussion -- References -- Digital Transformations -- New Wine in Old Bottles: Chatbots in Government -- Abstract -- 1 Introduction -- 2 The Promise of e-Government -- 3 The Revival of Chatbots -- 4 Current Chatbots in Government Service Delivery -- 4.1 UNA in Latvia -- 4.2 WienBot in Vienna.