Exits, voices and social investment: citizens' reaction to public services

Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices.