Perception of users hipertensive fence of assistance program received in primary care

In: Revista de Pesquisa: Cuidado é Fundamental Online, Band 8, Heft 1, S. 3945-3956

Abstract

Objective: To know the perception of people with hypertension about the care received in primary care. Method: A descriptive qualitative study was conducted with 42 people with hypertension enrolled in five teams of the Family Health Strategy Maringá-Paraná. Data were collected between April and June 2013 during group meetings, using guiding questions, which were recorded, transcribed and analyzed for thematic content. The study was approved by the Ethics Committee on Human Research under Opinion 880/2007. Results: categories emerged: Activities of HIPERDIA focused on drug delivery: two sides of the same coin; Gaps and difficulties in HIPERDIA; and A good relationship with health professionals generates satisfaction with the service. Conclusion: how the user perceives the service is related to the receipt of medicines, availability and flexibility in service hours, and related health professionals.