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Active listening is a communication skill which is crucial for the development of cooperative relationships in the group, culture of friendship and fellowship, it is also important for the development of literacy skills and talent for speaking. Furthermore, it contributes to the improvement of the level of knowledge, skills and school achievement, as well as to the development of self-confidence of children. Developing of active listening is an important task in the activities with children of preschool age. In this paper, the author, wanting to determine the importance of the factors of active listening of preschool children, examines how preschool teachers (N = 198): (a) evaluate the importance of certain elements of active listening that relate to the speaker and the listener, and (b) estimate their role in the process of developing active listening skills of preschool children as an essential element of successful interpersonal communication. Results of the survey show that preschool teachers attach greater importance to the factors of active listening related to the listener (attention, listening skill, interest in the subject), than to the factors related to the speaker (motivation for listening, quality of the narrative). More than two-thirds of surveyed preschool teachers (172 or 86.9%) define its impact on the stimulation of active listening of children as significant. Work experience and professional qualifications as independent variables significantly influence the attitudes of preschool teachers about the importance of their impact in stimulating active listening. Preschool teacher is a key element of the training of preschool children in the area of the basic communication skills of active listening. In this sense, the results of our survey show that in the context of academic study programs for education of preschool teachers special attention is given to the communication skills and to their role in the development of active listening. But, bearing in mind the neglection of listening in comparison to other language skills, it is necessary to pay more attention to the improvement of the culture of listening, both in formal and nonformal, as well as in informal education and training of preschool teachers.

This article presents a case of political participation through radio broadcasting during World War II. Focusing on how the Portuguese listeners interacted with the transborder broadcasts from the BBC, it demonstrates how politically engaged citizens struggled to use a foreign station to disseminate their views on the country's po- litical situation. Grounded on Pateman's (1970) and Carpentier's (2011) definitions of different levels of participation, it demonstrates that listeners were not given the ability to achieve full or maximal participation due to limitations imposed by organizational and political structures. Departing from this case, the article also reflects on how audi- ences interact with "traditional media", questioning the widespread idea of radio listen- ers as passive agents and suggesting that an understanding of the political and social contexts in which media participation takes place is essential to ascertain the levels of empowerment given to the audiences. ; info:eu-repo/semantics/publishedVersion

Listening is a critical communication skill and therefore an essential element of management education. Active listening surpasses passive listening or simple hearing to establish a deeper connection between speaker and listener, as the listener gives the speaker full attention via inquiry, reflection, respect, and empathy. This article offers a method and tools for teaching active listening that can be implemented in online, hybrid, or face-to-face platforms. We begin by reviewing the great demand for listening skills, in light of how little time is spent on listening instruction compared with that on speaking instruction. We then present a set of learning materials and a procedure for using them that includes both pre- and posttests, multimedia learning materials, and exercises that enhance skill development. We follow the learning plan with analyses of both quantitative and qualitative data, showing support for the suggested method. These results fit with our personal experience of consistent success with the method across student levels (graduate and undergraduate) and platforms (online and face-to-face). Finally, we conclude with a discussion of the presentation and some implications for teaching listening in management education.

Active listening (AL) is a communication technique frequently used in counselling. This study explored the feasibility of implementing a ward based AL intervention for patients by chaplaincy volunteers in the UK National Health Service. Seven focus groups (n=47) included healthcare researchers, lecturers, nurses, patients, AL tutors, active listeners volunteers and chaplaincy volunteers. Acceptability and perceived effectiveness of a patient/volunteer listener intervention were explored. Analysis followed the framework approach. Four themes emerged: (a) Listening as a wellbeing generator; (b) Benefits of AL delivered by volunteers; (c) Spirituality and public perceptions of hospital chaplaincy; (d) Challenges of structured communication techniques in acute care. Participants reported positive attitudes towards the introduction of AL provided by volunteers in acute wards. They shared a common belief that when people are listened to, wellbeing improves through control, choice and empowerment. Patients' acceptability of the intervention increased if it was delivered by volunteers.

Mindfulness has emerged as an important factor that assists people in regulating difficult emotions, but it is not yet known whether mindfulness plays a role in supportive communication. The current study examines whether mindfulness facets (describing, observing, nonjudging, aware acting, nonreacting) positively influence self-reported abilities to (a) discern more and less person-centered (PC) supportive messages and (b) facilitate reappraisals via two core cognitive factors, namely, empathy and active listening. College students with little or no meditation experience ( N = 183) completed an online survey. Mediation analyses showed that empathy and active listening partially mediated the relationship between two mindfulness facets (describing, observing) and the two perceptual outcome measures (PC message discriminations, facilitating reappraisals) by accounting for 33% and 62% of the variance. Additional structural equation modeling suggested that mindful observing and describing positively predicted empathy and active listening. Both mindful describing and nonjudging also positively predicted facilitating reappraisals. Interestingly, nonjudging negatively predicted empathy and active listening. The results point to mindfulness as an important factor that influences cognitive-affective processes in supportive communication.

La escucha activa es una herramienta poderosa para la prevención y reducción de enfermedades laborales y estrés, así como para mejorar el desempeño e incluso el desarrollo de la responsabilidad social corporativa. La escucha activa y el monitoreo más amplio del estrés relacionado con el trabajo, como se ha demostrado en la literatura y en varias experiencias de investigación en curso, se pueden hacer particularmente efectivos si se implementan en organizaciones a través de métodos tradicionales y tecnológicos, como chats telefónicos y web, síncronos y herramientas de comunicación y mensajería de video asíncronas, buzones electrónicos anónimos y soluciones de denuncia de irregularidades, cuestionarios electrónicos y tecnologías de monitoreo activo, por nombrar sólo algunos. Si bien estas tecnologías pueden tener un impacto positivo en la intervención psicológica en las organizaciones y, por lo tanto, en la vida de los trabajadores, plantean una serie de problemas éticos y legales. Algunos de ellos aún son objeto de arduos debates y están bajo el escrutinio de juntas profesionales y organismos gubernamentales. En Italia, la Junta Nacional de Psicólogos ha publicado recientemente directrices para la práctica psicológica basada en la web. Los parlamentos europeos e italianos también han producido varias normas nuevas que afectan la posibilidad de intervenciones psicológicas. La tecnología no sólo implica la dificultad de los sistemas legales para seguir el ritmo de su evolución, sino que también plantea dificultades concretas en las aplicaciones psicológicas profesionales, a menudo relacionadas con la brecha tecnológica entre las posibilidades teóricas y las capacidades e instrumentos de las organizaciones. Este trabajo tiene como objetivo analizar algunos de estos problemas legales y prácticos, y proponer, sobre la base de un amplio análisis legal y debates reales de estudios de casos, soluciones concretas para aumentar la eficacia de las intervenciones psicológicas. ; Active listening is a powerful tool for the prevention and reduction of organizational disease and stress as well as for performance enhancement and even corporate social responsibility development. Active listening and wider work-related stress monitoring, as proven in literature and by several ongoing action-research experiences, can be made particularly effective if implemented in organizations through both traditional and technological methods, such as telephone and web-based chats, synchronous and asynchronous video-messaging and communicating tools, anonymous e-dropboxes and whistleblowing solutions, electronic questionnaires, and active monitoring technologies, just to name a few. While these technologies can have a positive impact on psychological intervention in organizations and, therefore, on the life of workers, they pose a series of ethical and legal issues. Some of them are still strongly debated and are under scrutiny of professional boards and governmental bodies. In Italy, the National Board of Psychologists has recently published guidelines for the web-based psychological practice. The European and Italian Parliaments have also produced several new norms that impact on the possibility of psychological interventions. Technology does not only involve the difficulty of the legal systems to follow the pace of its evolution, but also poses concrete difficulties in professional psychological applications, often related with the technological gap between the theoretical possibilities and the capabilities and instruments of the target organizations. This work aims to analyze some of these legal and applied issues and to propose, on the basis of a wide legal analysis and real case-study discussions, concrete solutions for incrementing the efficacy of the psychological interventions. ; peerReviewed

The material on this page is excerpted from Starting Strong: A Mentoring Fable. The authors explain strategies for active listening in a mentoring situation. Their advice could also apply to many other situations where listening is critical.

Written assessment feedback has not been widely researched despite higher education students continually expressing the need for meaningful and constructive feedback. This qualitative study employing focus groups captures and interprets the student perspective of written assessment feedback. Participants were Registered Nurses and non-traditional entrants to higher education. The findings generated a framework of themes and categories representing the feedback process experienced by the students. The themes were `learning from', `the process of receiving' and `making sense of' feedback. When this framework incorporates strategies such as `feed-forward', self-managed learning and personalized guidance it then represents a heuristic model of effective written assessment feedback. The model, created as a result of the research, should enhance the student experience and aid understanding of the complex processes associated with providing written assessment feedback.