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The telecommunication industry considers customer relationship management as a significant issue for organizational adaptation. Mobile service providers have enforced CRM with the objective to reduce the number of customers that churn. The objective of this article is to detect high impact factors leading to customer churn in the mobile industry over the present-day market situation in Delhi-NCR by using a questionnaire survey and examine their importance. The study is done to understand usage patterns of customers using mobile data services. The data collected was analyzed using descriptive statistics to identify the most common issues to identify attributes of selecting a service provider, cellular usage, and service quality. Thus, the authors have selected possible variables for modeling the decision tree to build a churn prediction model. A renewed customer service, after analyzing this experience, could predict those customers who are at risk of switching to a different provider.

Cover -- World Political Theories -- About the author -- Title -- Copyright -- Contents -- Dedication -- Acknowledgements -- Glossary -- 1 Indian political theory: beyond cultural essentialism -- 2 Equality -- 3 Freedom -- 4 Religion -- 5 Diversity -- 6 The language of democratic discourse -- Notes -- References -- Index -- About Zed Books.

Value is imperative for you and your success. But generally, you are not conscious about Value and creating Value. This book is about understanding and creating Value first for yourself to become more prosperous, more successful and a better executive, manager, and leader; a better person and a better human, and to create Value for businesses, society, and government. The book helps you define the Value potential in you, others, and objects around you, and understand yourself and become a winner. Leaders and businessmen create Value and are recognized as Value creators as they move upward in the corporate (and governmental and non-governmental) ladder or in the political system.

Foreword -- Preface -- Why is value creation important for ceos? -- 2. ceos as value creators for business/customers -- How ceos can use value creation for customers -- Ceos can see how their values (and their company's values) creates customer value -- Business transformation ideas for ceos to create value -- How ceos can and why they should create value for employees? -- How and why cxos like cfo/marketing/ hr create value -- Value creation and customer service/loyalty tips for ceos -- How ceos can use value creation to enhance pricing -- Ceos learn from value creation and education -- Conclusion: how ceos drive their companies to become leaders through value creation and -- Increase profits through customer value -- Appendix i: articles i like -- Appendix ii: short guide to customer value creation definitions from the book -- Index

An expert's guide to exploring business opportunities in the burgeoning Arab marketplace This groundbreaking book reveals the myriad opportunities presented by the Arab World's market of 350 million consumers, who collectively wield the ninth-largest economy in the world. Based on the author's firsthand research, including hundreds of market visits and more than 600 interviews at companies doing business throughout the region, this book shows how globally interconnected and vibrant the Arab markets are. Through a rich blend of data and anecdotal observations, it chronicles how, by respecting

Contributed articles presented at a seminar organized by IIAS at Centre for Political Studies, Jawaharlal Nehru University, New Delhi

Gurpreet Mahajan surveys each of the major forms of inquiry - hermeneutic understanding, narrative, reason-action, and causal explanation - to examine how each method changes our perceptions of social reality. This edition includes a new Preface that discusses the evolution in social sciences over the last twenty years