Suchergebnisse

Objective: This is it an evaluative study with a quantitative approach that aimed to assess the user satisfaction for outpatient care, conducted in a referral hospital in the treatment of AIDS in Natal/RN. Method: The target population consisted of all 626 patients with HIV in monitoring. As an instrument of data collection used a structured form. The data were analyzed using descriptive and inferential statistics. Results: was observed that males with a mean age of 38 years, characterize the profile of HIV carriers coming from metropolis, with basic education and family income of up to two minimum wages, and type of heterosexual exposure. Most users deemed the service of assessment unsatisfactory. Was observed a significant difference (ρ < 0,001) between the variable of satisfaction and the predictor variables. Conclusion: We conclude that the health care service was appointed as being unsatisfactory by respondents demonstrated this by statistical tests.

Objective: To evaluate the quality of care provided for people with HIV/AIDS at the Reference Center for the
treatment of AIDS in Natal-RN, in the health professionals' perspective. Methods: Evaluative and quantitative
research conducted in a public hospital in Natal/RN, from August 2010 to July 2011, through structured
interviews with professionals who provide care for people with HIV. Results: The evaluation of the service
was considered satisfactory by 58.8% of respondents, standing on nine indicators: support offered by the
service, convenience of service hours, host, provided guidance on treatment, timeliness of health professionals,
availability of antiretroviral drugs, availability of laboratory tests, professional/user relationship and ease of
access to service. Conclusion: There was no significant difference in satisfaction with the indicators: punctuality
of professionals, convenience of service timetables and availability of laboratory tests.