Quality of health care for HIV patients: health professionals' view

In: Revista de Pesquisa: Cuidado é Fundamental Online, Band 8, Heft 4, S. 5068-5073

Abstract

Objective: To evaluate the quality of care provided for people with HIV/AIDS at the Reference Center for the
treatment of AIDS in Natal-RN, in the health professionals' perspective. Methods: Evaluative and quantitative
research conducted in a public hospital in Natal/RN, from August 2010 to July 2011, through structured
interviews with professionals who provide care for people with HIV. Results: The evaluation of the service
was considered satisfactory by 58.8% of respondents, standing on nine indicators: support offered by the
service, convenience of service hours, host, provided guidance on treatment, timeliness of health professionals,
availability of antiretroviral drugs, availability of laboratory tests, professional/user relationship and ease of
access to service. Conclusion: There was no significant difference in satisfaction with the indicators: punctuality
of professionals, convenience of service timetables and availability of laboratory tests.