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Governments and public sector organizations are digitalizing their service provisions to cut costs, improve public administration efficiency, provide better services to citizens and companies, or increase transparency of expenditure and decision-making. Often these attempts are local where each agency, city, municipality, or even a single department develops its own solutions. However, it is difficult to scale these up to broader contexts, e.g., governmental or regional level since they are designed for local needs. From this perspective, top-down initiatives, such as the use of common platforms, may result in more benefits. In this paper, we study a government-initiated platform for citizen-civil servant messaging in eight municipalities, each autonomously making decisions related to their service provision. The municipalities got a shared grant to co-Tailor the platform to save resources and to learn together how to make best out of it and avoid possible problems. We study why this joint endeavor turned out to be difficult by utilizing the windows of opportunity theory as a research lens. We identify different challenges in service co-Tailoring, including dissimilar practices, processes, skills and competencies, and attitudes and goals, and argue that co-Tailoring and co-experimentation necessitates careful planning and consideration of these differences. ; publishedVersion ; Peer reviewed

Governments and public sector organizations are digitalizing their service provisions to cut costs, improve public administration efficiency, provide better services to citizens and companies, or increase transparency of expenditure and decision-making. Often these attempts are local where each agency, city, municipality, or even a single department develops its own solutions. However, it is difficult to scale these up to broader contexts, e.g., governmental or regional level since they are designed for local needs. From this perspective, top-down initiatives, such as the use of common platforms, may result in more benefits. In this paper, we study a government-initiated platform for citizen-civil servant messaging in eight municipalities, each autonomously making decisions related to their service provision. The municipalities got a shared grant to co-tailor the platform to save resources and to learn together how to make best out of it and avoid possible problems. We study why this joint endeavor turned out to be difficult by utilizing the windows of opportunity theory as a research lens. We identify different challenges in service co-tailoring, including dissimilar practices, processes, skills and competencies, and attitudes and goals, and argue that co-tailoring and co-experimentation necessitates careful planning and consideration of these differences.

Intro -- Preface -- Organization -- Contents -- Computer Studies - Developing Practices and Involving Stakeholders -- Fathers and Male Guardians Are Important Stakeholders in Children's Education: Do Lego Building and ... -- Abstract -- 1 Introduction -- 2 Roles of Parents and Guardians (Particularly Males) in Children's Learning -- 3 The Lego Build and Scratch-like Programming Project -- 4 Methodological Approaches and Methods -- 5 Findings from a Multiple Case Study -- 6 Discussion -- 7 Conclusions, Implications and Recommendations -- Acknowledgements -- References -- Measuring an Impact of Block-Based Language in Introductory Programming -- 1 Introduction -- 2 Related Work -- 3 Method -- 3.1 Tool: Bidirectional Translation System -- 3.2 Research Question -- 3.3 Educational Environment Descriptions -- 3.4 Metrics -- 4 Results -- 4.1 Results of Statistics -- 4.2 Grid Representations -- 5 Discussion -- References -- Curriculum Issues, Competence Models and Informatics Education in Austrian Secondary Schools: Challe ... -- Abstract -- 1 Introduction -- 2 Curriculum Issues in a Broader Context -- 3 Competence Models and Educational Standards -- 4 Curricula for Upper (General) Secondary Education -- 4.1 Curriculum for the Obligatory Subject Informatics in the 9th Grade -- 4.2 Informatics from Grade 10 to 12 as an Elective Subject -- 5 Discussion -- References -- Modelling Competency in the Field of OOP: From Investigating Computer Science Curricula to Developin ... -- Abstract -- 1 Introduction -- 2 Background and Related Work -- 2.1 On the Concept of Competency -- 2.2 The COMMOOP Project -- 2.3 Learning Metrics, Psychometric Models and Item Development -- 3 Analysis of K12 Computer Science Curricula and Standards -- 4 Developing Test Items -- 5 Summary and Outlook -- References -- Introducing Collaborative Practices to Undergraduate Studies.