Service enterprise integration: an enterprise engineering perspective

In: Integrated series in information systems 16

Abstract

Service Enterprise Integration is developing a business paradigm that is of considerable interest in both the "push" research the academic area and the "pull" research of industry. A prominent example of this development has been the transformation of IBM into a service enterprise and the labeling of its new business model as "On-Demand Business." Manufacturing research and practice have done considerable work on the problem of service productivity. In fact, this work has extended the operations of many manufacturing firms to include the "service enterprise" component. IBM, GE, Siemens are several examples of this development. The book investigates the proven concepts, models, methods, and techniques in manufacturing operations and examine all their aspects that are relevant to the problem of service productivity. The presentations provide literature reviews, conceptual analysis, and solution-result-oriented applications on topics including ontology, reference models, ERP, supply chain integration, knowledge management, data security, and a variety of cases on particular applications