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This article gives an overview of policies & progress on e-government in Europe. Propelled by the implementation of the eEurope 2002 Action Plan, collaborative R&D work & the establishment of trans-European telematic networks between EU national administrations, e-government applications have developed dramatically in Europe. However, the first achievements will not fulfill their promises if further challenges are not addressed by the decisionmakers at all levels of government. Top-level leadership & commitment is necessary to deepen e-government, not least for the change management needed for reorganization of government back offices. The transfer of e-business practices into the public sector can help to achieve increased productivity & inclusion, by ensuring access for all government e-services. The Brussels eGovernment Conference in Nov 2001 highlighted both the quality of existing e-government applications & the potential of European cooperation. European administrations are setting new standards as a basis for further progress. 2 Tables, 1 Figure, 1 Appendix, 13 References. Adapted from the source document. COPIES ARE AVAILABLE FROM: HAWORTH DOCUMENT DELIVERY CENTER, The Haworth Press, Inc., 10 Alice Street, Binghamton, NY 13904-1580

Interoperability issues are widely discussed not only within business community, but more constantly between public administration representatives. An eGovernment Interoperability Framework (eGIF) is one way to achieve eGovernment interoperability. An eGIF is a set of standards and guidelines that a government uses to specify the preferred way that its agencies, citizens and partners interact with each other. eGIF includes: ". the basic technical specifications that all agencies relevant to the eGovernment strategy implementation should adopt". eGovernment Interoperability Frameworks appear as the governmental policy cornerstones for deploying joined-up information systems and providing one-stop services to citizens and businesses.