Measuring Interviewer Characteristics Pertinent to Social Surveys: A Conceptual Framework

In: Survey methods: insights from the field

Abstract

Interviewer effects are found across all types of interviewer-mediated surveys crossing disciplines and countries. While studies describing interviewer effects are manifold, identifying characteristics explaining these effects has proven difficult due to a lack of data on the interviewers. This paper proposes a conceptual framework of interviewer characteristics for explaining interviewer effects and its operationalization in an interviewer questionnaire. The framework encompasses four dimensions of interviewer characteristics: interviewer attitudes, interviewers' own behaviour, interviewers' experience with measurements, and interviewers' expectations. Our analyses of the data collected from interviewers working on the fourth wave of SHARE Germany show that the above measures distinguish well between interviewers.